Multilingual Logistics and Customer Service Expert

YASMIN TERESA SUAREZ

E-mail: *********@*******.***

Mobile: +57-313-*******

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PERFORMANCE SUMMARY

I am a highly energetic and enthusiastic professional with more than 20 years of progressive experience in Customer Service, Logistics, Supply Chain Management and Marketing processes.

Eager learner who quickly integrates new knowledge and skills into job performance to contribute, grow and excel.

Effective team player who works effectively in a team environment resolving issues and producing results. Organized, detail oriented, flexible. Adaptable to change.

Works productively and independently in a varied environment with minimal direction and supervision.

Fluent in Spanish and Conversational Portuguese. Possess cultural awareness and good business integration skills. International experience gained by living and working in the USA and several Latin America countries.

PROFESSIONAL DEVELOPMENT

DuPont Specialty Products. USA LLC (Wilmington, Delaware, USA) A World Leader in Market-Driven Innovation and Science, with expertise spanning two centuries, service diverse industries with presence in more than 90 countries. Sales and Marketing Specialist – Corporate M&M Tedlar Feb 2023 - May 2024 Logistics Specialist – Corporate M&M Tedlar business Jun 2021 - Jan-2024 International Customer Service Representative Jul 2014 – May 2021

(Electronic and Imaging, Packaging and Special Polymers, Crop Protection ELECTRICAL COMPONENTS INTERNATIONAL (ECI) St. Louis, Missouri, USA A global manufacturer of electrical components that provides fully integrated manufacturing capabilities and a wide range of technical services including advanced design, applied engineering, custom manufacturing and integration of wire and wire-based components. 10000 employees. Account Coordinator Dec 2010 - Apr 2013

SIEMENS PLM SOFTWARE, 2009-2010 St. Louis, Missouri. (USA) Siemens PLM Software, with global headquarters in Plano, Texas, is a business unit of the Siemens Industry Automation Division, is a leading global provider of product lifecycle management (PLM) software. 4500 employees.

Customer Account Analyst Apr 2009 – Apr 2010

YASMIN TERESA SUAREZ

E-mail: *********@*******.***

Mobile: +57-313-*******

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EDUCATION

• Bachelor’s Degree of Tourism Administration, Corporación Educativa del Litoral, Barranquilla, Colombia (South America).

• Associate Degree in Strategic Marketing Management, Universidad Externado de Colombia, Bogotá, Colombia (South America).

• CLTD- Certification in Logistics, Transportation and Distribution. ASCM. 2020 PROFESSIONAL COMPETENCIES AND TRAINING

Exports 101 (Export Documentation, Incoterms, Routed Transactions) July-August 2019

Sales Force (SFDC) - Complaint System. April 2019

Customer –Focused Supply Chain Management. APICS. St. Louis, Missouri. August 2012

Project Management with Microsoft Project Application, Universidad Nacional Bogota, Colombia 2007

Six Sigma Green Belt Training. Toluca, México. 2006

Leadership, Empowerment and Teamwork, Bogotá, Colombia. 2006

SIEBEL Customer Relationship Management software, Cambridge, MA (USA). 2005

Creativity and Innovation Workshop, Bogotá, Colombia. 2003

SAP Training: SAP ERP-Enterprise Resource Planning, Sales and Distribution (OTC-Order to Cash) and RTP (Requisition to Payment modules. Mexico City, Mexico. 2000

Negotiation Skills. 1992

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