Franchise Owner & Customer Service Expert
Resume:
MERON TECLEBERHAN
FORMER BUSINESS OWNER AND CUSTOMER SERVICE EXPERT
CONTACT
************@*****.***
Aurora, CO
EDUCATION
Barka Secondary School
High School
SKILLS
Exceptional Customer Service
Leadership
Problem Solving
Management
Stocking
Merchandising
System Implementation
Training
Financial Analysis and Budgeting
Product Knowledge
Flexibility
Attention to Detail
Time Management
AWARDS MO
2021 Emerald Champion- Brand
Excellence Winner
LANGUAGES
Fluent in English, Tigrinya, and
Amharic
CAREER OBJECTIVE
Celebrating 15 years as a dedicated 7-Eleven Franchise Owner, I've consistently achieved exceptional results. With a proven track record of driving revenue growth by 200% monthly, I prioritize customer service excellence while ensuring profitability and operational efficiency. Proficient in team leadership, financial management, customer service, merchandising, and business operations. WORK EXPERIENCE
Franchise Owner
7-Eleven
August 2009 - April 2024 / Aurora, CO
Oversee all aspects of store operations, including inventory management, staffing, and customer service, resulting in consistent revenue growth and profitability.
Develop and implement effective marketing strategies to drive foot traffic, increase sales, and enhance brand visibility within the local community. Conduct audits and ensure compliance with all relevant laws, regulations, and company policies, including food safety standards, health regulations, and employment laws.
Provide ongoing training and development opportunities to staff members to enhance their skills and maximize performance.
Manage financial aspects of the business, including budgeting, accounting, and financial analysis, to optimize profitability and achieve financial targets. Implement inventory management best practices to maintain optimal stock levels, minimize waste, and ensure product freshness. Led a customer-centric approach to store operations, ensuring that every interaction delivers a positive experience and fosters customer loyalty. Develop and implement innovative strategies to exceed customer expectations, resulting in increased satisfaction levels and repeat business. Store Manager
7-Eleven
2000 - 2009 / Denver, CO
Lead and inspire a team of [number] employees to achieve sales targets and provide exceptional customer service, resulting in consistently high customer satisfaction scores.
Optimize inventory management practices to ensure adequate stock levels, minimize waste, and maximize sales opportunities.
Develop and implement effective merchandising strategies to showcase products and drive impulse purchases, resulting in increased average transaction value.
Implement customer service initiatives to enhance the overall shopping experience, including personalized interactions, product recommendations, and problem resolution.
Conduct regular audits of store operations to ensure compliance with company policies, procedures, and regulatory requirements. Foster a positive work environment that encourages teamwork, collaboration, and continuous improvement.
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