Customer-Focused Support Professional with Remote Expertise
Resume:
QUIARRA SMARTT
Shelbyville, TN ****0
********@*****.***
PROFESSIONAL SUMMARY
Customer-focused professional with experience in food service, retail, and remote customer support. Strong communication, problem-solving, and multitasking abilities with a proven track record of delivering excellent customer experiences in fast-paced and virtual environments. SKILLS
Customer Service & Support
Active Listening
Communication (Verbal & Phone)
Time Management
Clerical & Administrative Tasks
Problem Solving
Service Orientation
Typing & Data Entry
Remote Work Tools & Systems
Team Collaboration
PROFESSIONAL EXPERIENCE
TTEC – Customer Service Representative (Work From Home) October 2024 – May 2025
Handled customer inquiries and resolved issues in a remote call center environment Provided accurate information while maintaining high customer satisfaction Navigated multiple systems efficiently while managing call volume Demonstrated strong communication and problem-solving skills in a virtual setting CVS – Customer Care Representative (Remote)
Nashville, TN August 2022 – April 2023
Handled inbound calls regarding pharmacy benefits and prescriptions Assisted customers with medication inquiries, pricing, and refills Provided clear explanations and resolved issues efficiently Maintained professionalism while managing high call volumes Papa Johns – Team Member
Shelbyville, TN April 2016 – March 2022
Prepared food orders accurately and efficiently in a fast-paced environment Answered customer calls and processed orders with professionalism Maintained cleanliness and organization of the store Delivered friendly service, contributing to positive customer experiences Dollar General – Cashier
Shelbyville, TN July 2019 – January 2020
Greeted customers and provided assistance locating products Operated cash register and handled transactions accurately Stocked shelves and maintained organized sales floor Resolved customer concerns and ensured satisfaction EDUCATION
Shelbyville Central High School
High School Diploma
Shelbyville, TN August 2013 – May 2017
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