Customer Service & Operations Professional

ERICKA RIVERA

619-***-**** ️ ******.**********@*****.***

PROFESSIONAL SUMMARY

I am a highly motivated and self-driven professional with organizational skills and the ability to excel under pressure in fast-paced environments. I have been recognized for exceptional customer service, effective communication, and a positive/compassionate attitude. I am committed to contributing to the company's successful endeavors and supporting company objectives through reliability, attention to detail, high standards of conduct, excellent work ethic and strong interpersonal skills. SHARP HEALTHCARE – PATIENT ACCESS SERVICE REPRESENTATIVE August 2022 – February 2026

• Identify and obtain patient demographics to ensure a time conscious check in process for our emergency department team . Leading to a smooth workflow for medical staff, and patient care

• Provide excellent interviewing skills in order to update or review patient’s medical chart with demographic information and insurance.

• Performed verification of insurance eligibility and benefits ; secured patient payments in accordance with billing policies

• Collaborate within a team environment to maintain patient satisfaction and deliver efficient service with kindness, empathy, and professionalism. VANS – SALES LEAD SUPERVISOR

November 2021 – August 2022

• Trained and developed a sales team of over 40 associates to meet and exceed store objectives.

• Engaged with customers to ensure customer satisfaction and enhance store presentation standards .

• Delegated time-sensitive tasks to a team of 10, ensuring smooth operations and productivity.

• Established team goals and implemented strategies to achieve sales targets and drive company performance.

2

VANS - SALES ASSOCIATE

November 2019 – August 2021

• Provided excellent customer experience through energetic presence while building a relationship with our clients to maximize customer loyalty

• Maintained great product and inventory knowledge which was reflected in high sales

• Worked collaboratively with fellow associates to achieve store objectives and sales results

• Operated POS system and handled cash/credit transactions accurately SKILLS EDUCATION

Bilingual (Spanish/English San Diego State University

Excellent written/oral communication Graduated : Spring 2024

Self Starter / highly motivated Bachelors, In Applied Arts and

Customer service oriented Sciences Kinesiology

Medical insurance Knowledge Southwestern College

Medical terminology knowledge Graduated : Spring 2022

Critical Thinker / Problem Solver Associates of Arts, Kinesiology

Lean Six Sigma White Belt Certified for Transfer

Awarded Most Compassionate Employee

Typing Skills : 58 wpm

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