Operations Manager and Project Leader
Resume:
Sarah Mathes
North Little Rock, AR *****
***********@*****.***
Professional Summary
As a versatile and results-driven professional with a diverse skill set and a proven track record of success in various industries, I am adept at adapting to new challenges and thriving in dynamic work environments. With a strong background in project management, strategic planning, and team leadership, I bring a unique blend of technical expertise and interpersonal skills to deliver exceptional results. I am seeking opportunities where I can leverage my experience to drive innovation, exceed business goals, and contribute to the success of a forward-thinking organization. Authorized to work in the US for any employer
Work Experience
Manager
DG Miller Wildwood Shell Superstore-Sherwood, AR
June 2024 to Present
Supervision and Staff Management:
Supervising and training employees.
Scheduling shifts and managing employee time off.
Addressing employee issues and performance concerns. Maintaining a positive and productive work environment. Daily Operations:
Ensuring the station is adequately stocked with fuel, merchandise, and supplies. Maintaining cleanliness and orderliness of the station. Handling customer inquiries and complaints.
Ensuring compliance with safety and environmental regulations. Financial Management:
Monitoring sales and financial transactions.
Managing cash handling and deposits.
Preparing and submitting financial reports.
Inventory Management:
Ordering fuel, merchandise, and supplies.
Ensuring proper storage and handling of inventory. Implementing inventory control systems.
Customer Service:
Providing excellent customer service to all customers. Resolving customer issues and complaints.
Promoting and implementing customer loyalty programs. Merchandising and Marketing:
Implementing merchandising strategies to maximize sales. Developing and implementing marketing campaigns.
Negotiating with vendors to procure merchandise for resale. Compliance:
Ensuring compliance with all applicable laws, regulations, and company policies. Maintaining accurate records and documentation.
Budgeting and Planning:
Developing and managing the station's budget.
Planning for future needs and growth.
CASHIER
DG MILLER LLC DBA MCCAIN SHELL SUPERSTOP-Nlr, AR
July 2022 to Present
• Responsible for recording sales transactions on the cash register and providing general customer assistance by performing the following duties:
• Processes transactions in accordance with store procedures.
• Provides customers with appropriate receipts.
• Provides and initiates assistance for customers as needed.
• Handles merchandise returns and/or exchanges in accordance with store policy.
• Maintains adequate stock of paper forms for the cash register area, and notifies the Manager when additional supplies are needed.
• Attends store meetings and training sessions as requested.
• Reports any problems or discrepancies to the Manager.
• Performs other related duties as assigned.
WINDOW GLAZER
A-1 GLASS AND WINDOWS / J & M CONSTRUCTION-North Little Rock, AR February 2020 to July 2022
Assemble window and door frames, conservatory panels and screens. Fit seals, hinges, handles and locks using hand and power tools. Check the quality of finished products ready for delivery. install pre-glazed wooden, metal or PVC framework, and cut, fit and set glass in windows, doors, shop fronts, and other structural frames.
GREENS KEEPER
MAUMELLE COUNTRY CLUB-Maumelle, AR
September 2019 to June 2021
• Closely comply with maintenance protocols for equipment assigned to preserve the grounds, e.g. tractors, lawn mowers, etc. This includes observing fuel and fluid levels and reporting to the mechanic if there are any issues.
• Provide assistance regarding new construction such as fairways, greens and tees by grading and preparing the soil base, laying the sod, etc.
• Take responsibility for the application and evaluation of chemicals and pesticides used on the assigned gold course, under directions from a certified applicator.
• Direct and assist workers engaged in specific tasks such as mechanical equipment repairs, irrigating, raking, seeding, fertilizing and mowing the grounds.
• Confer with other staff such as the golf course superintendent to assess both ongoing and new work projects.
MANAGER
RAYELL JANITORIAL SERVICE-Nlr, AR
September 2013 to February 2020
Create and submit bids for new and open contracts. Oversees the activities of workers, hires, trains and evaluates new employees, and/or makes sure that the company is on track to meet financial goals and the guidelines of each contract. Ensures all workers have the necessary resources to complete their work and as well as be involved in developing and implementing budgets. Human resource duties; discipline for employees and/or motivational activities. Establish incentives through performance-based goals to create a positive feedback environment.
Bartender/Server
Jimmy Doyles-North Little Rock, AR
March 2010 to October 2016
• Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
• Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
• Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
• Efficiently handled cash transactions and accurately processed payments using POS system
• Created signature cocktail menu that increased sales by XX% within the first month of implementation
• Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits
• Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
• Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
• Implemented upselling strategies resulting in an increase in average check size by XX%
• Organized special events such as themed nights or live music performances to attract new customers
• Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
• Collaborated with management on pricing strategies based on market trends and competitor analysis
• Participated in monthly team meetings to discuss new promotions or menu changes ADVANCED CLAIMS ASSOCIATE
BITUMINOUS INSURANCE-Little Rock, AR
July 2007 to August 2013
Duties include timely, accurately and efficiently perform various clerical and/or nontechnical specialist duties such as generating and handling of all Workers Compensation medical only claims from accounts with names from M-Z, generating and handling all minor loss-time Workers Compensation claims, as well as minor Auto, General Liability, and Property & Casualty claims. Maintained, generated, handled, and distributed all incoming and outgoing mail, forms, supplies, and equipment. Created and/or maintained the company's spreadsheets, files, and other misc. records, and did so by utilizing the company's software and/or office machines. Aided the company's employees while maintaining good working relations with co-workers and customers and/or clients. Completed and submitted all necessary forms and documents required by the AWCC in a timely manner and with minimal errors or miscommunications. Created and submitted the Caption Reports and File Evaluations for lines, as well as, calculated Workers Comp AWW, TTD, AND PPD and handled the ordering of all police reports and other misc. documents the adjuster may need to work each claim.
WORKERS COMP CLAIMS TECHNICIAN
UNION STANDARD INSURANCE-Little Rock, AR
May 2006 to July 2007
Provides telephone support and data processing support in the processing of information within the department. Administers the agency draft program, enters payments into the computer system while verifying said payments, keeps supply of drafts inventoried and controlled and processes signature cards. Indexes correspondence and material submitted by staff and transmitted to appropriate person. Prepares reports in system as requested and provides transcription support as requested. Enters in new claims and assigns them to the appropriate adjuster. Assists supervisor with the balancing of our Recon Report monthly and finally oversees the incoming and outgoing mail distribution and scanning department. ADMINISTRATIVE ASSISTANT & WAREHOUSE MANAGER
ARNOLD FIREWORKS, PYROTECHNICS, & AR TENT-Nlr, AR
June 2004 to May 2006
Duties include but are not limited to, daily clerical activities, such as, typing at a minimum of 45wpm, 10-key by touch, and answering two phone lines for three companies, responsible for all data entry for all three companies on a daily basis using the programs Microsoft Word and Microsoft Excel, and the accounts receivable for the three companies. As well as oversee and coordinate tent rentals and deliveries on a daily basis, supervise the warehouse staff, process all merchandise orders, keep accurate inventory on all merchandise, and handle all sales for the three companies using the cash register and credit card machine while providing the utmost customer service to all customers and/or clients either person to person, via telephone, via email, or via fax. DATA ENTRY CLAIMS SPECIALISTS
ARKANSAS BLUE CROSS & BLUE SHIELD-Little Rock, AR
April 2001 to February 2004
Responsible for entering paper claims into the system and correcting electronic claims so that they can adjudicate through the system. Lead Specialist for the Batch Error Report and Lead Specialist for the ORS Report. A quota of 135 claims a day is to be met and I exceeded this amount daily. All my duties involve maintaining a high level of production and accuracy, as well as speed. PERSONAL BANKER / TELLER
COMMUNITY BANK OF CABOT-Cabot, AR
May 2000 to April 2001
Duties include assisting customers with opening new accounts, ordering checks, processing loan applications, back-up for tellers, maintain yearly reports for the auditors, and assisted the Branch Manager as needed.
Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits. Sells cashier's checks, traveler's checks, and series e bonds.
C.N.A. - CERTIFIED NURSING ASSISTANT
BEVERLY HEALTHCARE & REHABILITATION-Searcy, AR
June 1998 to May 2000
Duties include taking care of patients with their daily healthcare needs and assisting the registered nurse in other duties where I was needed.
Education
ARCHITECT DRAFTING & DESIGN TECHNOLOGY (ASSOCIATE OF APPLIED SCIENCE)
PULASKI TECHNICAL COLLEGE-North Little Rock, AR
September 2020 to Present
High school diploma
Mt. Vernon/Enola High School-Mount Vernon, AR
August 1994 to May 1998
Skills
• Administrative experience
• Heavy equipment operation (5 years)
• Management
• AutoCAD
• Microsoft Word (10+ years)
• Office Management
• English
• Leadership Skills
• Autodesk Inventor
• Transcription
• Human Resources
• Microsoft Access (10+ years)
• Microsoft Office
• Microsoft Excel (10+ years)
• Customer service
• Sales
• Mowing
• Banking
• Workers' Compensation
• Drafting
• Microsoft Powerpoint (10+ years)
• Type 95 WPM 11,500 Alpha-Numeric
• Revit
• Microsoft Outlook (10+ years)
• Clerical Experience
• Coordinates & Manages projects effectively & efficiently
• 10 Key Data Entry
• Inside sales
• Microsoft Office (10+ years)
• Organizational skills
• Adobe Photoshop
• Warehouse Supervisor Experience
• Strategic Planning
• QuickBooks
Awards
PRESIDENTS AWARD OF EXCELLENCE
March 2009
In March of 2009, I was presented with the Presidents Award of Excellence for the outstanding communication skills, professionalism, and empathy shown when interacting with all parties involved in each and every claim I adjusted.
Employees who receive the Presidents Award of Excellence in Workers Compensation Claims are recognized for their exceptional performance and dedication in managing and processing workers' compensation claims. They demonstrate a high level of expertise, efficiency, and effectiveness in handling claims, ensuring that injured workers receive the support they need while also protecting the interests of the organization.
Recipients of this prestigious award are known for their attention to detail, their ability to navigate complex regulations and procedures, and their commitment to providing timely and compassionate assistance to employees who have been injured on the job. These employees are seen as role models within the organization, inspiring their colleagues to strive for excellence in their own work. Their dedication to ensuring fair and timely resolution of claims not only benefits the injured employees but also contributes to the overall success and reputation of the organization. This is an honored award only given to employees that have went above and beyond demonstrating commitment and achievement in the world of Works Compensation. Certifications and Licenses
Managed Care 101
State Tested Nursing Assistant
Driver's License
Basic Medical Terminology
C.N.A. - Certified Nursing Assistant
Business Grammar
Writing To Get Things Done
Team Skills
Interpreting Medical Reports
Arkansas Forms Training
CNA
Additional Information
REFERENCES
• Rocky Ford - 501-***-****
• Matthew Grace - 501-***-****
• Steve Cardillo - 501-***-****
• Bryan Smith - 501-***-****
• Linda Harris - 501-***-****
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