Procurement & Operations Specialist with Impactful Savings

PALAK AGARWAL

Delhi, India +91-861******* *****************@*****.*** linkedin.com/in/palak-agarwal-ab1319258 PROFESSIONAL SUMMARY

Procurement & Supply Chain Specialist with hands-on experience in vendor sourcing, negotiation, inventory management, and partner collaboration. Skilled at reducing costs, optimizing stock levels, and ensuring product quality through SOP compliance. Strong analytical background in SQL and Excel, enabling data-driven procurement decisions and KPI tracking. Proven record of delivering measurable business impact, including 15– 18% cost savings and 4 lakh revenue growth in 10 days. SKILLS

Procurement & Vendor Management: Vendor onboarding, negotiation, policy compliance, contract audits Supply Chain & Inventory: Warehouse management, lean manufacturing, stock optimization, liquidation strategies Operations & Collaboration: Partner management, proof-of-work systems, SOP enforcement, quality assurance Data Analysis Tools: SQL, Microsoft Excel, Dashboarding, KPI Tracking Business Impact: Cost reduction, revenue growth strategy, stakeholder management WORK EXPERIENCE

Business Development Associate (Procurement & Operations) Urban Company

• Negotiated and onboarded vendors, achieving favorable terms and successful pilot runs.

• Managed product deliveries via Easy Order software, tracked orders end-to-end, and collaborated with ground staff to ensure quality standards.

• Implemented lean manufacturing practices to avoid stock-outs, reduced dead inventory, and liquidated excess stock to partner networks.

• Designed and executed a mandatory product adoption strategy, generating 4 lakh revenue in 10 days.

• Deployed Proof of Work (POW) software to monitor partner compliance, reducing servicing and replacement costs by 15–18%.

• Handled vendor onboarding documentation, policy enforcement, and audits to ensure contractual alignment Customer Care Executive (Amazon Process) Mar 2025 – May 2025 Teleperformance

• Supported Amazon customers through inbound calls, resolving order, delivery, and refund-related queries.

• Maintained compliance standards while handling 50–70 interactions daily with 95%+ CSAT Business / Operations Executive Dec 2024 – Feb 2025 Trimates Technologies, Jaipur

• Provided backend support for client-related activities and internal coordination.

• Assisted in handling client data, documentation, and resolving operational queries. PROJECTS

• Procurement Strategy Development: Designed mandatory product adoption plan, boosting revenue by 4 lakh in 10 days.

• Service Quality Improvement: Implemented SOP-based replacement policy, saving 15–18% in servicing costs. EDUCATION

Bachelor of Technology (B.Tech) – Computer Science & Engineering Nov 2021 – Mar 2025 Global Institute of Technology, Jaipur

Senior Secondary (Class XII) 2020 – 2021

Lakshmipat Singhania School

Secondary (Class X) 2018 – 2019

Lakshmipat Singhania School

Jun 2025 – May 2026

• Urban Company Jun 2025 – May 2026

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