Senior HR & Administrative Specialist

Lauretta Webber Thomas

**** ***** **** ***** • Capitol Heights, MD 20743

240-***-**** **************@*****.***

Professional Profile

Accomplished Senior Human Resources and Administrative Specialist with over a decade of experience supporting federal agencies, corporate organizations, and property management firms. Adept at managing sensitive employee records, compliance functions, and administrative operations with precision and discretion. Recognized for strong leadership, adaptability, and the ability to streamline workflows in high-volume, deadline-driven environments. Skilled at collaborating with diverse stakeholders, driving operational efficiency, and delivering high-quality results with minimal supervision.

Core Competencies

Human Resources Administration & Compliance

Employee Onboarding & Credentialing

File & Records Management

Data & Quality Analysis

Recruitment Support & Reference Verification

Training & Orientation Support

Policy Implementation & SOP Development

Financial & Travel Management (Concur, Deltek)

Customer & Stakeholder Communication

Software Proficiency: Microsoft Office Suite, SharePoint, QuickBase, Yardi, Visual Homes, Citrix, RealPage, Concur Travel, MRI Web, MLS Database

Professional Experience

Human Resources Assistant

District of Columbia Government – Office of the State Superintendent of Education (OSSE)

Dec 2021 – Present

Manage credentialing processes for 1,600+ employees, ensuring compliance with licensing and safety-sensitive requirements.

Conduct background verification, drug and driving record screenings, and process compliance updates across agency systems.

Coordinate new hire onboarding and orientation activities; issue removal notices for expired credentials and authorize “return to duty” clearance.

Assist Compliance Officer with drug testing analysis and quarterly/annual driving record audits.

Provide administrative support for HR Section leadership including research, meeting preparation, and reporting.

Support recruitment activities by processing reference checks, maintaining candidate files, and generating compliance reports.

Key Contribution: Strengthened compliance monitoring by standardizing credential updates and expiring license notifications, reducing delays in staff clearances.

Intake Coordinator / Administrative Analyst

Federal Emergency Management Agency (FEMA)

May 2021 – Dec 2021

Handled high-volume inquiries via phone and email, ensuring accurate and timely responses.

Maintained databases with detailed documentation, supporting case tracking and resolution.

Prepared daily summaries and reports for management review.

Executive Assistant

Department of Homeland Security (TSA)

Apr 2019 – Mar 2020

Coordinated executive schedules, meetings, and travel logistics for senior IT leadership.

Developed tracking tools to monitor contract deliverables and vendor schedules.

Managed correspondence, visitor escorting, and meeting logistics, ensuring seamless executive operations.

Drafted and streamlined templates/forms for leadership, improving reporting efficiency.

Key Contribution: Designed reporting mechanisms that improved oversight of service provider performance and contract deliverables.

Administrative Leasing Assistant

WC Smith Property Management

Aug 2018 – Apr 2019

Processed resident and vendor inquiries; maintained financial and tenant databases.

Resolved account discrepancies and coordinated accounts payable/receivable documentation.

Supported leasing team with correspondence, invoice preparation, and database updates.

Administrative Assistant

Department of Homeland Security (CRCL)

Dec 2017 – Aug 2018

Scheduled and coordinated executive meetings, travel arrangements, and online conferences.

Prepared agendas, minutes, PowerPoint presentations, and briefing materials.

Maintained office expenditures, records, and organizational charts for executive leadership.

File Operations Supervisor (Contractor)

Department of Homeland Security (USCIS)

Jun 2017 – Dec 2017

Supervised staff handling mail, file operations, and data entry functions.

Trained staff conducted quality audits, and updated SOPs for internal systems.

Adjusted schedules and provided retraining to address performance and workflow gaps.

Data Quality Analyst (Contractor)

Department of Homeland Security (USCIS)

Apr 2016 – May 2017

Conducted quality audits and prepared performance reports for adjudication support staff.

Ensured compliance with quality and delivery standards, updating SOPs regularly.

Provided clerical and administrative support across multiple USCIS systems.

Administrative Leasing Assistant

Winn Residential (Bay Ridge Gardens)

Apr 2014 – Mar 2016

Supported property management team with tenant communications, account management, and financial documentation.

Maintained vendor and resident databases; resolved account discrepancies.

Administrative Assistant

Housing Opportunities Commission

Dec 2013 – Mar 2014

Provided administrative support to property management team.

Processed resident inquiries, financial ledgers, and AP/AR documentation.

Education & Certifications

Certified Professional Drug & Alcohol Collector (2024)

[Additional certifications or courses, if applicable]

Leadership & Affiliations

Vice-President & Treasurer, Auxiliary Unit Post 196, American Legion, Suitland, MD

Former Treasurer, Galilee AME Church (15+ years of service)

Member, Order of Eastern Star, Eureka Chapter #5, Washington, DC

Professional References

Available upon request

Contact this candidate