Customer-Focused Retail Management Candidate

Ellis Kelly IV

*****.*******@****.*** • 985-***-****

SKILLS

Customer Service • Communication • Microsoft Office (Word, Excel, PowerPoint) • POS Systems Sales Metrics • Conflict Resolution • Problem-Solving • Adobe Photoshop (Certified) EDUCATION

Ponchatoula High School Ponchatoula, Louisiana

High School Diploma - 3.7 GPA May 2025

Southeastern Louisiana University Hammond, Louiaiana Bachelor of Arts in Business Management May 2029 - Present HONORS & AWARDS

Adobe Photoshop Certification (2023)

National Honor Society (2025)

Team Member of the Quarter – Foot Locker (June 2024, Nov 2025) RELEVANT EXPERIENCE

Foot Locker Hammond, Louisiana

Assistant Manager July 2025 - Present

● Foster strong customer relationships by providing knowledgeable service and resolving concerns quickly and effectively.

● Promoted twice within two years by demonstrating leadership, reliability, and sales performance.

● Monitor performance metrics including sales per hour, conversion rates, and individual productivity to drive results.

● Supervise daily store operations, ensuring smooth opening and closing procedures while maintaining company standards.

● Ensured visual merchandising, footwear, and apparel displays aligned with corporate marketing standards.

● Supervised a team of 3 employees per shift, delegating assignments to boost productivity and sales. Sales Lead October 2024 – July 2025

● Maintained personal and productivity goals to execute objectives.

● Collaborated with Sales Associate, Assistant Manager, Store Manager and customers.

● Assisted management with opening/closing procedures and daily operational tasks.

● Encouraged positive, inclusive, and team-oriented work environment.

● Resolved customer concerns to leave customers satisfied with high loyalty. Sales Associate June 2023 – October 2024

● Connecting with customers by asking open-ended questions to suit their needs.

● Stayed up to date on shoe releases and new products.

● Processed transactions for purchases and returns. DAIRY QUEEN – Ponchatoula, LA Cashier April 2023 - June 2023

• Provided customer service, handled transactions, and resolved issues

• Developed communication skills in a fast-paced environment

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