IT Helpdesk & Endpoint Security Specialist

PAUL KAMAU

717-***-**** *********@*****.***

EDUCATION

Millersville University

Millersville, PA

Computer Science

Graduated 1988-1991

Lancaster County CTC Lancaster, PA

Networking, Computer Software & Hardware

Completed 1997-1998

ADDITIONAL INFORMATION

Core Competencies: Remote phone support, onsite support, carbon Black App Control/ Endpoint Standard, this includes endpoint security, threat detection and incident response support, malware investigation and containment, Windows OS (all versions), Office 365 Support, Microsoft Intune, Software packaging and deployment, LANDesk, Kaseya, Citrix Client, Network Troubleshooting, Technical documentation and customer support

Certifications: ITIL, CompTIA A+ (3/10/1999), Dell Certified, LANDesk Certified Micro Computer Technology, Data Communication and Networking

EXPERIENCE

Enersys International Headquarters June 2017 – July 2025

IT Helpdesk Administrator Analyst Reading, PA

Provided onsite and remote technical support for hardware, software, and network issues across multiple departments.

Managed Office 365 accounts, endpoint deployment, Microsoft Intune/MDM configurations, software packaging, patching, and vulnerability remediation.

Supported cybersecurity operations through Carbon Black monitoring, BitLocker recovery, threat investigation support, and collaboration with security and network teams to improve incident response and deployment workflows.

Proficient in Kaseya VSA, remote system management, and scripting for software installations.

Teleflex Medical May 2010 – July 2017

Sr. IT Helpdesk Analyst Reading, PA

Provided Tier 1–2 technical support for hardware, software, network, and enterprise application issues, including Oracle, Citrix, QAD, and Office 365.

Managed endpoint imaging, deployment, device provisioning, onboarding/offboarding, and secure desktop environments.

Supported cybersecurity operations through Carbon Black administration, threat monitoring, malware investigation, endpoint protection audits, policy enforcement, and remediation of security incidents across enterprise systems.

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