Administrative Support & Data Management Professional

Lorrie Hooker

702-***-**** ******.******@*****.*** North Las Vegas, NV

Professional Overview

Detail-oriented and reliable professional with extensive experience in administrative support, data entry, and information management within healthcare environments. Skilled in handling confidential records, maintaining data accuracy, and producing organized documentation using Microsoft Office applications and various software systems. Recognized for strong communication, collaboration, and problem-solving abilities in fast-paced settings. Adaptable team player committed to meeting deadlines, delivering excellent customer service, and supporting efficient office and clinical operations. Core Competencies

Advanced Medical Terminology Billing & Coding Data Entry Attention to Detail

Communication Collaboration Analytical and Reporting Skills Problem Solving Work History

UHS

Government Collection Representative 06/2014– 10/2019 Handled government insurance debt recovery and denial management in a high-volume healthcare environment with professionalism and empathy. Ensured claims complied with internal policies, federal and state regulations, and payer requirements. Maintained accurate records and communicated regularly with patients, providers, and internal care teams to resolve outstanding balances and claim issues. Utilized Microsoft Excel and Word to track, analyze, and report on account status, supporting revenue cycle improvement and operational efficiency.

• Increased the clean claim rate by 18% over one year by implementing new denial tracking procedures and providing targeted support to team members.

• Analyzed complex claims, applying knowledge of medical terminology, coding, and regulations to ensure proper processing and facilitate effective denial management.

• Collaborated with patients, hospital staff, and cross-functional internal teams to resolve billing issues and deliver clear communication throughout the collections and denial resolution process.

• Managed government insurance receivables and performed thorough follow-up to maximize collections and reduce outstanding balances.

Valley Health Systems

Lorrie Hooker

702-***-**** ******.******@*****.*** North Las Vegas, NV Denial Analyst Representative 10/2019– 04/2026

Processed and reviewed denied insurance claims to identify root causes and facilitate resolution. Worked closely with case management and billing teams to ensure accuracy, compliance, and timeliness of outpatient billing and statistics. Maintained up-to-date documentation and provided detailed follow-up on aged accounts for optimal reimbursement.

• Improved outpatient claim turnaround time by streamlining follow-up processes, reducing average processing time by 15%.

• Prepared and updated spreadsheets in Excel to monitor progress and systematically track claim statuses for reporting requirements.

• Provided regular updates to case managers and care teams to ensure timely escalation of complex or high-priority issues.

• Investigated and resolved insurance denials by analyzing account discrepancies and communicating directly with payers and internal teams. Valley Health Systems

Insurance Collections Representative 09/2002– 06/2014 Oversaw insurance collections and contributed to all phases of the revenue cycle for patient accounts. Maintained thorough documentation, performed data entry, and utilized both written and verbal communication to resolve account issues. Applied medical billing and coding knowledge to track, submit, and appeal insurance claims in compliance with regulatory standards.

• Handled data entry and billing for insurance claims, ensuring high accuracy and adherence to ICD-10, CPT, and HCPCS guidelines.

• Followed up on unpaid claims with payers and coordinated resolution of discrepancies.

• Utilized EMR systems and Microsoft Office applications for account management, documentation, and reporting.

• Maintained a claims accuracy rate above 97% throughout tenure. Education

Canterbury Career School of Las Vegas Billing & Coding GPA 4.0

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