Customer Service Specialist with Strong Multitasking Skills
Resume:
ANDREA
TAYLOR
Brooklyn, NY *****
******.********@*****.***
CUSTOMER SERVICE REPRESENTATIVE
.In my role as a Customer Service Representative, I have honed my skills in a dynamic, high-volume inbound call center environment. I take pride in delivering timely, accurate, and professional information to customers, while seamlessly navigating multiple screens, Excel, Teams, EHR, EMR, and processing claims. EDUCATION
University Of Phoenix, Phoenix, Az.
Bachelor in Education 2013-2018
Everest College, Atlanta, GA
Medical Assistant Diploma 2014
Onondaga Community College, Syracuse, N.Y.
Associates in Early Childhood Education
PROFESSIONAL WORK EXPERIENCE
Customer Service Representative
Public Consulting Group 2022-2025
In my position at Public Consulting Group, I was responsible for a wide range of tasks. These included answering inbound calls from clients, inspecting claims submissions to ensure accuracy and completeness, and coordinating meetings between clients and case managers. I also maintained detailed records of all interactions and transactions, facilitated the void and reissue of checks as needed, and submitted claims for reprocessing. Furthermore, I worked to resolve any claim issues that may have arisen, ensuring that clients received the support and service they needed. Customer Service Representative
Navient. 2021-2022
To review confidential documents; ascertain validity. Navigate through multiple computer screens. Demonstrate efficient time management skills; I am able to quickly ascertain the specific issue and immediately provide the caller with a comprehensive solution to issues, while demonstrating excellent verbal communications skills along with optimal listening skills while maneuvering outbound/inbound calls. Operations Supervisor
Rapid Response Monitoring 2013-2021
Supervised staff of 15. Ensured a positive proactive plan for customers. Responding to emergency calls. Able to navigate and eradicate difficult situations with customers. Dispatch ambulance. Managed 70-80% of calls daily. Patient Representative/Medical Biller
Rural Metro Ambulance Services 2003-2012
Revised patient demographics, online verification of insurance, processed workers compensation/no-fault claims. ICD9 coding, resubmit claims, Medicare compliant, back billing, and third party billing. Insurance Clerk III
Blue Cross Blue Shield 2000-2003
Insurance liaison between the providers, subscribers, employees, and external companies. Preparing and filing all insurance claims (paper and electronic claims transmission), reviewing insurance.
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