Phlebotomist with Lab Experience and Training

Lori Miles

Paducah, KY ***** +1-270-***-**** ********************@***********.***

Work Experience

Phlebotomist

Freedom plasma Paducah, KY

February 2023 to April 2026

• Performed venipuncture and collected blood specimens from patients in a fast-paced clinical setting

• Ensured proper patient identification, labeling of specimens, and accurate documentation of all procedures

• Maintained strict adherence to infection control protocols and safety standards during blood collection process

• Demonstrated excellent customer service skills by providing compassionate care to patients during phlebotomy procedures

• Followed established protocols for handling hazardous materials such as sharps containers and biohazard waste disposal

• Conducted quality control checks on equipment regularly to maintain accuracy in test results

• Assisted in training new phlebotomy staff members on proper techniques, safety procedures, and customer service skills

• Maintained confidentiality of patient information at all times according to HIPAA regulations

• Managed inventory of phlebotomy supplies, restocking as needed to ensure uninterrupted workflow

• Participated in continuing education programs and workshops to stay updated on industry trends and best practices

• Adhered strictly to standard operating procedures (SOPs) when performing phlebotomy procedures

• Accurately recorded patient demographics, medical history information, and test orders into electronic health records

(EHR)

• Provided clear instructions regarding pre-test preparations to patients, ensuring accurate test results

• Maintained a clean and organized work area, following infection control guidelines

• Demonstrated proficiency in using various computer systems for order entry, result retrieval, and data entry

• Processed plasma bottles and packing

PST Specialist

Labcorp Madisonville, KY

July 2015 to October 2016

Obtained specimens on all various ages.

Maintained lab equipment

Ordered supplies

Processed lab orders

Centrifuge

Kept good working relationships

Maintained a sense of calmness during uncomfortable situations Independently ran rd.office lab

• Performed laboratory tests and experiments, following standard operating procedures and protocols

• Collected, analyzed, and interpreted data from various lab experiments using advanced scientific equipment

• Calibrated and maintained laboratory instruments to ensure accuracy of test results

• Managed inventory levels by monitoring stock supplies, ordering necessary materials, and maintaining organized storage areas

• Followed safety protocols at all times to minimize risks associated with handling hazardous materials or chemicals

• Performed venipuncture and capillary puncture to collect blood samples from patients

• Followed strict protocols and safety measures to ensure accurate sample collection and minimize the risk of contamination or infection

• Properly labeled, documented, and stored collected specimens for laboratory testing

• Maintained a clean and organized work area, including sanitizing equipment after each use

• Verified patient information and ensured proper identification before collecting blood samples

• Communicated effectively with patients to alleviate any fears or concerns about the phlebotomy process

• Assisted in maintaining inventory of phlebotomy supplies and reordering as needed

• Collaborated with healthcare professionals to coordinate specimen collection for specific tests or procedures

• Adhered to HIPAA regulations regarding patient privacy and confidentiality at all times

• Performed routine maintenance on phlebotomy equipment to ensure proper functioning

• Provided exceptional customer service by addressing patient inquiries and resolving issues promptly

• Demonstrated strong attention to detail when labeling specimens accurately with patient information, date, time, etc

• Worked efficiently under pressure in a fast-paced environment while maintaining accuracy in sample collection procedures

• Utilized knowledge of different types of tubes, additives, anticoagulants, etc., for appropriate specimen collection based on test requirements

• Assessed patients' veins prior to venipuncture to determine the most suitable site for successful blood draw

• Ensured compliance with infection control policies during all aspects of phlebotomy procedures

• Collaborated with laboratory personnel for timely processing of collected specimens

• Managed multiple tasks simultaneously while prioritizing urgent requests appropriately

• Participated in continuous education programs related to new techniques or advancements in phlebotomy practices

• Maintained accurate records of performed procedures including date/time, type of procedure performed, etc

• Assisted in training new phlebotomy technicians on proper techniques and procedures

• Implemented quality control measures to ensure accuracy and reliability of test results

• Followed established protocols for handling and disposing of biohazardous waste materials

• Collaborated with healthcare team members to provide comprehensive patient care

• Maintained a high level of professionalism, empathy, and compassion when interacting with patients

• Maintained up-to-date knowledge of industry best practices related to phlebotomy techniques and safety standards

• Demonstrated proficiency in performing venipuncture on patients across different age groups (pediatric, adult, geriatric)

• Participated in quality improvement initiatives aimed at enhancing patient safety and satisfaction ER STAT lab technician

Baptist Health System KY Madisonville, KY

September 2014 to June 2015

• Obtained specimens on all various ages.

• Maintained lab equipment

• Ordered supplies

• Processed lab orders

• Centrifuge

• Kept good working relationships

• Maintained a sense of calmness during

• emergency room orders.

• WAVE testing such as urinalysis flu and strep

Phlebotomy Technician

Princeton Community Hospital Princeton, KY

June 2011 to September 2014

• Obtained specimens on all various ages.

• Maintained lab equipment

• Ordered supplies

• Processed lab orders

• Centrifuge

• Kept good working relationships

• Maintained a sense of calmness during emergency room orders. Education

Phlebotomy (College Degree)

Madisonville Community College Madisonville, KY

August 2010 to May 2011

High school diploma

Dawson Springs Jr. High/High School Dawson Springs, KY August 2003 to May 2007

Upper secondary education

Training program

Skills

Medical scheduling Infection Control Training Math Google Docs Direct patient care Safe work practices Patient flow optimization Desktop applications Computer literacy Phone triage Patient Care Continuous improvement Patient charting Technical Proficiency Credit card payment processing Patient treatment Mentoring Patient safety Medical administrative support Staff supervision Empathy Data entry Phone inquiries Laboratory inventory control Interpersonal skills Team supervision Quality improvement Order Entry Achieving HIPAA compliance Epic Record keeping Unloading Safety protocol adherence Laboratory standard operating procedures Staff training Sanitation procedures Communication skills Maintaining an organized workspace Medical terminology Phlebotomy Triage Medical assisting Google Workspace Debt collection Cold calling Time & attendance systems Medical billing Laboratory techniques Employee onboarding Operating systems Front desk Logo design Customer inquiry handling Operations coordination Microsoft Outlook Substance abuse De-escalation techniques Managing patient records New hire orientation Writing skills Managing customer accounts Patient consultations Care coordination Laboratory Experience Appointment scheduling Balancing end-of-day transactions Overseeing training Working with students Computer Skills Customer relationship building Experience Administering Injections Employee orientation Performance feedback (performance evaluation method) Vital signs EMR Systems Conducting sales calls Office management Support groups Quality control operations Escalation handling Team scheduling Labeling Sample preparation Phone communication Quality audits Staff scheduling Specimen identification for phlebotomy Retail sales transactions Instructor-led training (training delivery method) Hospital regulatory compliance Phone call management Patient assessment Injection administration Family medicine Sanitation ICD-10 Incident Escalation Handling patient inquiries Sales transaction processing Clinic experience ICD coding Administrative experience Professional development training State healthcare regulations Teamwork Quality control communication Pediatrics Customer communication Technical troubleshooting support Data integrity and documentation Working with geriatric patients Intake Customer support Task assignment Medical Records Optimizing workflow processes Microsoft Word Hospital Experience Insurance verification Windows Team development Insurance prior authorization Community outreach Account management Anatomy knowledge Organizational skills Clinical laboratory experience Healthcare consultation Client rapport building Conflict de-escalation Safety regulations Client inquiry handling Patient interaction Caregiving Client interaction via phone calls Filing Sales Quality compliance management Leadership Data collection Faxing Typing Outpatient Guest relations Team management Collecting samples for laboratory testing Greeting customers Phone answering Medical documentation Telephone systems Medical Coding Processing cash transactions ADP HIPAA Clerical experience Safe environment creation Clean workspace maintenance Interviewing Training & development Collections account management Customer service Supervising experience Team building Productivity software Public relations Video conferences (communication methods) Live chat Laboratory staff training Customer complaint resolution Stocking Patient service Venipuncture Behavioral health Medical Office Experience Laboratory safety Closing sales Multi-line phone systems Attention to detail Meal preparation Electronic health records (EHR) management Maintaining patient confidentiality Employee evaluation Retail Sales Video communication Customer relationship management Quality Assurance Laboratory Procedures Computer operation Inpatient Collaborate with healthcare professionals Word processing Hospital compliance Team training Languages

English

Certifications and Licenses

CPR Certification

Certified Phlebotomy Technician

BLS Certification

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