Student-Driven Business Manager - Customer Service Leader

CAREER SUMMARY

Hardworking and determined professional with excellent customer service skills. Experience in the food and

coaching industry, as well as media and marketing. Passionate about building relationships with people.

EDUCATION

GARDNER WEBB UNIVERSITY BOILING SPRINGS, NC Anticipated Graduation: May 2026

Bachelor of Science Degree in Business Management

WORK EXPERIENCE

Site Coordinator October 2024-Current

Lake Houser Adventure Park, Mooresboro, NC

●Managed merchandise, inventory, and weekly financial reporting for park operations.

●Coordinated vendors and supported planning and execution of major park events.

●Created marketing content, graphics, and social media posts to promote the LHA brand.

Substitute Teacher May 2025-Current

Croton Harmon School District, Croton, NY

●Delivered classroom instruction, managed student behavior, and kept lessons on track in the teacher’s absence.

●Adapted quickly to different grade levels, subjects, and learning needs while maintaining a productive environment.

●Communicated daily progress, completed work, and any concerns to teachers and school staff to ensure continuity.

Travel Softball Coach Summer 2023-Present

New York Nighthawks, Fishkill, NY

●Coached an elite travel softball team that consisted of 180 players.

●Planned practices and game substitution rotations.

●Corrected and taught the fundamentals of softball to kids.

Call In October 2019-March 2020

Francescas Pizzeria, Montgomery, NY

●Communicated with customers in person and over the phone.

●Managed delivery lines and prepared to-go orders.

●Handled any complaints that customers had and worked to solve them.

SKILLS

Leadership, Communication, Microsoft Office, Customer Service, Coaching, Time Management, Detail

Oriented, Interpersonal Skills, Canva

HONORS/ACTIVITIES/SERVICE

Boys and Girls Club Volunteer 2023-2024

Division 1 Athlete: Softball 2022 -2026

Gardner-Webb Softball Team Captain 2025-2026

References available upon request

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