Operations Leader with Process Improvement Expertise

Marc Boratto

Leland, NC ***** 973-***-**** *******.****@*****.*** LinkedIn profile URL https://www.linkedin.com/in/marcboratto

Professional Summary

Accomplished operations leader and project manager with a proven track record of delivering strategic solutions, optimizing resources, and managing complex, cross-functional projects. Skilled in driving process improvements, reducing costs, and implementing scalable systems to enhance business performance.

Trusted communicator and change agent, adept at stakeholder engagement, team leadership, and mentoring project teams across diverse industries.

Core Competencies

Team Building, Leadership & Mentorship

Business Requirements Identification

Strategic Planning & Execution

Change Management & Process Improvement

Stakeholder Communication & Relationship Management

Cost Containment & Efficiency Optimization

Project Lifecycle Management (Initiation to Closure)

Professional Experience

Home Depot Service Desk

Home Depot Special Services Associate

May 2025 - Present

Direct interaction with Professional Contractors and DIY users resolving all customer related issues.

Creating customer special orders for not in stock items

Resolve billing issues on current and past invoicing

Investigate and resolve all customer related concerns

Operate direct order and POS systems

Deliver the best possible customer service experience for the customer base.

Manning customer phone support line

Presidio

Presidio Field Service Director of Operations

December 2014 – November 2024

Led operational strategy and execution for an IT solutions provider, improving efficiency and achieving annual revenue goals.

Developed and implemented business strategies that enhanced customer satisfaction, operational performance, and overall profitability resulting in a +95% customer satisfaction rating. When customers allowed; we di post installation surveys.

Created and launched the Presidio Field Services (PFS+) team—a rapid-response unit for ad hoc customer requests, Moves/Adds/Changes (MACs), and short-term contract work—providing a steady revenue stream and reducing turnaround times.

oStrengthened customer relationships by maintaining a consistent Presidio presence for immediate service needs, flattening traditional project workload spikes.

Fostered strong stakeholder relationships to ensure alignment with business objectives, timelines, and deliverables.

Managed delivery team budgets and resources, consistently ensuring timely delivery of large-scale initiatives.

Led a team of 12–17, including project managers, coordinators, logistics, and resource managers. Provided ongoing mentorship, resulting in a cohesive team with low turnover.

Handled client escalations and maintained transparent project reporting, strengthening business partnerships and trust.

Presidio

Project Manager

January 2011 – December 2014

Led complex, high-value national projects across diverse industries, overseeing full project lifecycle from initiation through closure.

Reported to the Director of Operations with responsibility for project team performance and P&L oversight.

Acted as the primary liaison between internal stakeholders and client teams to ensure alignment, transparency, and successful execution. This provided all teams with one point of contact.

Collaborated cross-functionally with executives, sales, and technical teams to align project objectives with business strategy.

Managed end-to-end project delivery including kickoff, deployment, closure, and invoicing. Proficient in Microsoft Office Suite.

Created and maintained detailed project plans, timelines, and customer-facing status reports, defined deliverables and expectations for internal staff and third-party vendors.

Conducted regular client calls to provide updates, resolve issues, and ensure customer satisfaction through strong analytical and communication skills.

Partnered with the Director of Operations to ensure consistent delivery of high-quality results and drive client success.

Led vendor selection and onboarding processes; managed on-site vendor performance to ensure alignment with scope, budget, and timeline. Processed POs and vendor invoices.

Successfully delivered projects for clients in sectors including data centers, finance, healthcare, education, retail, and national distribution centers.

Operated independently from a remote office environment, demonstrating high productivity, accountability, and minimal need for supervision.

Project types include:

Network Deployment / Data Center Distribution Centers

Rack/Stack MDF/IDF build outs

End of Life Refresh Layer one cabling

New Site Installations AP Installs

Site Relocations Hardware Deployments

Layer one cabling- copper, fiber

Nationwide Rollouts

Toys R Us

Contracted Project Support

July 2010 – November 2010

Reported to the Director of Store Operations

Supported multiple IT installation projects, worked on-site at the corporate headquarters. Worked directly with 3rd party Field Engineers, providing overall project support, confirmed site completion per scope of work.

Acted as a key resource in facilitating smooth project execution within the IT department.

Education

RET School of Technology, Nutley, NJ

Passaic Valley High School, Little Falls, NJ

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