Aspiring Remote Help Desk Technician

Kaden Gotcher

Nederland, Texas ***** 409-***-**** ************@*******.***

linkedin.com/in/kaden-gotcher kadeng2002.github.io/My-Website/ Professional Summary

Motivated IT professional with CompTIA A+ and Security+ certifications, plus hands-on experience in computer repair and technical support. After completing intensive training at Clearfield JobCorps, I am ready to launch my career in a remote help desk role. Skilled at diagnosing hardware/software issues, managing multiple tickets, and explaining technical concepts to non-technical users clearly and patiently.

Certifications

• CompTIA A+

• CompTIA Security+

• Certificate of Competency – Computer and Information Systems Security/Information Assurance (Davis Technical College)

• Cyber Security Certification (Davis Technical College – in progress, expected February 2026) Technical Skills

• Help Desk & Support: Ticket management, remote diagnostics, hardware/software troubleshooting, customer service

• Cybersecurity: Cybercrime investigation fundamentals, cyber defense basics

• Tools & Systems: Computer repair diagnostics, inventory tracking, phone and email support

• Soft Skills: Clear technical communication, time management, prioritization, attention to detail Work Experience

Clearfield JobCorps – Computer Repair Technician (October 2024 – June 2026) Clearfield, UT (Remote-ready experience)

• Diagnosed and resolved hardware and software issues on customer devices, improving functionality and user satisfaction

• Communicated technical information clearly to non-technical customers, enhancing the service experience – a key skill for remote help desk support

• Managed multiple repair tickets simultaneously, demonstrating strong time management and prioritization abilities

Second & Charles – Retail Cashier (October 2022 – October 2024) Beaumont, TX

• Guided customers in informed purchasing decisions, increasing sales and satisfaction

• Maintained merchandise organization and inventory tracking, reducing misplaced items

• Managed phone inquiries and directed calls to appropriate departments, improving communication flow – directly transferable to remote phone/email support La Suprema – Dining Room Busser (2021 – November 2022) Nederland, TX

• Sanitized eating areas and removed waste, following strict health and safety protocols

• Demonstrated reliability and attention to detail in a fast-paced environment CuttinCorners Vinyl – Cashier (June 2016 – December 2021) Nederland, TX

• Guided customers in informed purchasing decisions, increasing sales and satisfaction

• Maintained merchandise organization and inventory tracking

• Managed phone inquiries and directed calls appropriately Education

Davis Technical College

Cyber Security Certification (Expected February 2026) – Computer and Information Systems Security/Information Assurance

Nederland High School – High School Diploma (August 2016 – May 2020) Remote Work-Ready Assets

• Reliable home internet and dedicated workspace

• Experience communicating technical information without in-person cues

• Self-motivated with proven ability to manage tickets and priorities independently

• Personal website available for portfolio/reference: kadeng2002.github.io/My-Website/

Contact this candidate