Customer Service Specialist with Collections & Analytics
Resume:
Stephanie Lopez
Customer Service call center rep
San Antonio, TX 78237
**************@*****.***
For the past 7 years my employment history has been from working through customer service, collections and analytical work. My goal is to put use to all these traits and grow within a company to become a leader and get promoted to a higher position for my own success and for the company I would share this experience with. Most of all to "Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service/ collection/analytical experience in a challenging environment to achieve corporate goals."
Authorized to work in the US for any employer
Work Experience
Texas Works Advisor I
HHS
August 2022 to September 2023
Work in state local office as a Texas work advisor processing state benefits and programs also helped in the front desk assisting clerks taking in customers and making sure they had all documentation needed to complete application for state benefits
Customer Service Associate
Bexar Appraisal District-San Antonio, TX
January 2021 to August 2021
Assist customer with tax information and would process exemption application .also worked with disabled veterans to help add their disability exemption to property and give appraisal information to customers phone banker II
Wells Fargo Bank, N.A.,-San Antonio, TX
June 2012 to April 2019
from 2012-2014 worked in the mortgage department as a collector II for home mortgage. I used to take payments on homes and process hardship request and review loans that were about to be foreclosed on, also take payments over phone with credit cards/ checking accounts. Also worked with numerous applications. From 2014-2018 worked in the phone banking area processing fraud claims and reviewing accounts for customers that needed bank account information ECC REPRESENTATIVE
MMC Group/ACS Xerrox company-San Antonio, TX
August 2011 to June 2012
Worked as a customer service rep for the EBT program and got promoted to retail/ECC project then it divided in to ECC child care customer support. would take inbound calls for providers that had problems with the swipe machine i would try to fix the machine over the phone and submit tickets to have them repaired. also would correct attendance issues with parents and providers regarding child care COLLECTOR
CONNS CALL CENTER-San Antonio, TX
February 2010 to August 2011
Worked with inbound and outbound calls in collections working with customers to bring account current and making payment arrangements through credit card or check over the phone. Met monthly goals every month while i was working there. also worked my way from 15 day queue to 60-90 days past due and ended working with 120 queue in settling accounts. RETAIL CUSTOMER SERVICE/PART and SERVICES
SEARS CALL CENTER-San Antonio, TX
January 2008 to February 2010
worked in parts and services scheduling service appointments for tech and ordering parts for customers then got promoted to online retail customer service, where I would take inbound calls for customers who wanted to place orders online shopping and would put items on layaway and delivery for customers who purchased them online .met monthly goals
Education
Business
San Antonio College - San Antonio, TX
August 2006 to January 2010
High school Diploma
John F. Kennedy High school - San Antonio, TX
August 2002 to June 2006
Skills
• Mortgage Loan
• Data Entry
• Call Center
• Customer Service
• Banking
• Cold Calling
• Research
• Financial Services
• Microsoft Excel
• English
• Microsoft Word
• Typing
• Analysis Skills
• Account Management
• Computer literacy
• Negotiation
• Bilingual
• Communication skills
• Customer service
• Phone etiquette
• Telecommunication
• Microsoft Office
• Organizational skills
• Microsoft Outlook
• Analysis skills
• Transportation management systems
• Time management
• Clerical experience
• Word processing
• Filing
• Office management
• Medical office experience
• CPT coding
• Medical scheduling
Certifications and Licenses
Driver's License
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