Entry-Level Customer Service Representative Resume Title
Resume:
Johanna Mena
Virginia Beach, VA
**********@*****.***
JP Morgan Bank Charlotte, NC 2019-2024
Clerical Administrator
Handled paperwork and payments at processing center for Internal Revenue Service
Processed incoming mail payments; returned inappropriate forms of payment to customer
Cross trained to assist with tasks in the Experience Department
Provided customer service, answering questions and resolving issues related to customer accounts
Responsible for handling, organizing and filing all documents related to IRS balances and payments
BJs Wholesale Charlotte, NC 2020-2021
Ambassador Supervisor
Managed team of 10 persons, processing online customer orders
Fulfilled customer orders by pulling product from store
Packed orders for pickup or shipping, verifying accuracy of product and customer information
Ensured team was also following company protocol with accuracy and timeliness
Go Health Charlotte, NC 2019-2020
Customer Service Representative
State licensed representative; utilized vbilingual skills for incoming call center
Explained benefits and costs of healthcare plans from approximately 10 + providers
Abilis Greenwich, CT 2011-2014
Guidance Counselor
Provided services in two group homes for ten aadults with special needs, such as patients with autism, epilepsy, Alzheimers and speech development issues
Trained and assisted guests to prepare their meals, adhering to dietary restrictions
Dispensed medications
Took guests on field trips, teaching budget, shopping and cash handling skills
Handled emotional and relational issues, de-escalating situations and teaching
interpersonal skills
Certified in Behavioral Support, CPR and First Aid and Crisis Intervention Technique
Board of Elections White Plains, NY 2007-2014
Inspector/Bilingual Coordinator
Recruited other bilingual electors and trained them on procedures
Ensured all workers followed procedures accurately
Utilized bilingual skills in greeting voters, verifying eligibility, and voting machine process
Public School 59 Bronx, NY 2000-2005
Teacher Aide
Assisted teachers in all activities for grades Pre-K to Grade 5
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