Senior Microsoft Dynamics 365 CE / Power Platform Developer

SUSHANTH D

Tampa, FL 656-***-**** ***********@*****.*** LinkedIn: linkedin.com/in/sushanth-d-764503352

SENIOR MICROSOFT DYNAMICS 365 CE / POWER PLATFORM DEVELOPER

PROFESSIONAL SUMMARY

Senior Microsoft Dynamics 365 CE / Power Platform Developer over 9 years of experience designing, developing, customizing, integrating, and supporting enterprise CRM, customer engagement, workflow automation, and digital transformation solutions across Telecommunications, Financial Services, Healthcare, Retail, and Technology industries.

Extensive expertise in Microsoft Dynamics 365 Customer Engagement (CE), Dynamics 365 Sales, Dynamics 365 Customer Service, Power Platform, Dataverse, Power Apps (Model-Driven Apps & Canvas Apps), Power Automate, Power BI, Power Pages, CRM SDK, Dynamics 365 Web API, PCF Controls, C#, .NET Framework, ASP.NET, JavaScript, TypeScript, SQL Server, Azure Functions, Azure Logic Apps, Azure Service Bus, Azure API Management (APIM), Azure Key Vault, Microsoft Graph API, SharePoint Online, and enterprise integrations.

Proven success delivering enterprise-scale CRM modernization, cloud migration, workflow automation, application integration, and digital transformation initiatives supporting 3,000+ business users. Strong expertise in Dataverse architecture, Plugins, Custom Workflow Activities, Business Process Flows, Security Models, ALM, CI/CD Pipelines, Managed Solutions, Unmanaged Solutions, Connection References, Environment Variables, Data Migration, Production Support, and enterprise application lifecycle management.

Experienced in collaborating with business stakeholders, solution architects, product owners, QA teams, and cross-functional development teams to deliver scalable, secure, compliant, and high-performing Dynamics 365 and Power Platform solutions aligned with enterprise standards and business objectives.

TECHNICAL SKILLS

Microsoft Dynamics 365

Dynamics 365 CE

Dynamics CRM

Dynamics 365 Sales

Dynamics 365 Customer Service

Dynamics 365 Marketing

Customer Engagement (CE)

Customer Insights

Omnichannel

Microsoft Power Platform

Power Apps

Model-Driven Apps

Canvas Apps

Power Automate

Power BI

Power Pages

Dataverse

AI Builder

Copilot Studio

Business Process Flows

Business Rules

PCF Controls

Development Technologies

C#

.NET Framework

ASP.NET

JavaScript

TypeScript

CRM SDK

Dynamics 365 Web API

REST APIs

SOAP APIs

JSON

XML

Azure Cloud Technologies

Azure Functions

Azure Logic Apps

Azure Service Bus

Azure App Services

Azure Storage Accounts

Azure Key Vault

Azure API Management (APIM)

Azure Monitor

Application Insights

Microsoft Entra ID (Azure AD)

Integration & Automation

SharePoint Online Integration

Microsoft Graph API

Enterprise Application Integration

Dataverse Integration

Workflow Automation

PDF Generation

Document Automation

Event-Driven Architecture

Exception Handling Frameworks

Reporting & Analytics

Power BI

SSRS

FetchXML

Advanced Find

KPI Dashboards

Executive Reporting

DevOps & ALM

Azure DevOps

Git

CI/CD Pipelines

Managed Solutions

Unmanaged Solutions

Connection References

Environment Variables

Solution Layering

Release Management

Databases

SQL Server

Oracle

MySQL

DB2

Methodologies

Agile

Scrum

SDLC

DevOps

Continuous Integration

Continuous Deployment

ITIL

Incident Management

Production Support

PROFESSIONAL EXPERIENCE

Senior Dynamics 365 CE / Power Platform Developer

Charter Communications, Dallas, TX

Feb 2022 – Present

Designed, developed, and implemented enterprise Dynamics 365 CE and Power Platform solutions supporting customer onboarding, workflow automation, compliance tracking, customer service operations, and operational reporting.

Developed Dataverse tables, forms, views, dashboards, business rules, business process flows, and security models supporting enterprise-wide business operations.

Built scalable Model-Driven Apps and Power Apps solutions improving productivity and streamlining customer engagement processes.

Developed Power Automate Cloud Flows automating approvals, notifications, customer communications, document generation, and exception management workflows.

Built CRM Plugins, Custom Workflow Activities, PCF Controls, and custom integrations using C#, .NET Framework, JavaScript, CRM SDK, and Dynamics 365 Web API.

Integrated Dynamics 365 CE with Azure Functions, Azure Logic Apps, Azure Service Bus, SharePoint Online, SQL Server, REST APIs, SOAP services, and external enterprise applications.

Implemented secure authentication and authorization mechanisms using Microsoft Entra ID, Azure Key Vault, and API Management services.

Developed enterprise document automation and PDF generation solutions reducing manual processing efforts by 40%.

Implemented monitoring, logging, Application Insights, Azure Monitor dashboards, and exception handling frameworks improving application reliability and reducing production incidents.

Managed ALM processes including solution packaging, deployment automation, managed solutions, connection references, environment variables, and Azure DevOps CI/CD pipelines.

Supported Dynamics 365 applications utilized by over 3,000 users across multiple business functions.

Environment: Dynamics 365 CE, Dynamics 365 Sales, Dynamics 365 Customer Service, Dataverse, Power Apps, Power Automate, Power BI, Power Pages, CRM SDK, Dynamics 365 Web API, PCF Controls, C#, .NET Framework, Azure Functions, Azure Logic Apps, Azure Service Bus, Azure DevOps, SharePoint Online, SQL Server

Senior Dynamics 365 CRM Developer

Service Titan, Los Angeles, CA

Feb 2019 – Jan 2022

Participated in enterprise CRM modernization initiatives involving migration, enhancement, optimization, and cloud transformation of Dynamics CRM and Power Platform environments.

Developed Dataverse entities, forms, dashboards, business process flows, workflows, security roles, and automation solutions supporting customer service and compliance operations.

Built Power Automate workflows streamlining onboarding, approvals, customer support, and case management processes reducing turnaround times by 35%.

Developed Power Apps solutions supporting customer engagement, workflow automation, and operational efficiency initiatives.

Created custom Plugins, Workflow Assemblies, JavaScript customizations, business rules, and ribbon modifications improving business process execution.

Built integrations between Dynamics CRM, SharePoint Online, SQL Server, Microsoft Graph API, REST APIs, and external enterprise applications.

Enhanced SQL Server stored procedures, SSIS packages, and ETL processes supporting CRM data migration and synchronization initiatives.

Migrated and transformed large-scale CRM datasets ensuring data integrity, governance, compliance, and business continuity.

Participated in code reviews, unit testing, deployment validation, and production support activities.

Collaborated with business analysts, stakeholders, architects, and QA teams to deliver scalable CRM solutions.

Environment: Dynamics 365 CE, Dataverse, Power Apps, Power Automate, SQL Server, SSIS, SharePoint Online, C#, JavaScript, REST APIs, Azure DevOps

Dynamics 365 CRM Developer

Target Corporation, Minneapolis, MN

Nov 2016 – Jan 2019

Developed and maintained Microsoft Dynamics 365 Online CRM applications supporting sales, customer service, and operational business functions.

Customized entities, forms, dashboards, workflows, plugins, security roles, business process flows, and business rules.

Developed JavaScript customizations, client-side validations, ribbon modifications, and CRM enhancements improving user experience and operational efficiency.

Executed CRM data migration initiatives involving over 1 million records using Kingsway Soft and SSIS.

Developed SQL Server stored procedures, backend integrations, and reporting solutions supporting CRM analytics requirements.

Created SSRS reports, FetchXML queries, dashboards, KPI reports, and executive reporting solutions.

Resolved production issues, monitored third-party integrations, and maintained platform stability across enterprise CRM environments.

Improved CRM reporting performance through optimization of SQL queries, integrations, and reporting frameworks.

Supported release management, deployment activities, testing cycles, and production support.

Environment: Dynamics 365 CE, C#, .NET Framework, JavaScript, SQL Server, SSRS, FetchXML, Kingsway Soft, CRM SDK

KEY ACHIEVEMENTS

Delivered multiple enterprise Dynamics 365 CE and Power Platform implementations supporting more than 3,000 business users.

Automated business-critical workflows using Power Automate, reducing manual effort by approximately 40%.

Successfully migrated and transformed over 1 million CRM records while maintaining data quality and business continuity.

Improved CRM reporting performance through optimization of SQL queries, reporting frameworks, and backend integrations.

Developed enterprise integration solutions connecting Dynamics 365 with Azure Services, SharePoint Online, SQL Server, and external business applications.

Implemented ALM and CI/CD best practices reducing deployment risks and improving release efficiency.

Built executive reporting and analytics solutions using Power BI, SSRS, and FetchXML supporting KPI monitoring and business decision-making.

EDUCATION

Master of Science in Information Technology and Management

Indiana Wesleyan University

Merrillville, Indiana

CERTIFICATIONS

PL-400 – Microsoft Power Platform Developer Associate

AZ-204 – Microsoft Azure Developer Associate

MB-900 – Microsoft Dynamics 365 Fundamentals

PL-900 – Microsoft Power Platform Fundamentals

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