Patient Care Call Center Specialist with Bilingual Skills

Vannessa Sanchez

818-***-**** *********@******.****.*** **********@***.***

Objective:

Friendly and engaging team player able to support multiple clinics and doctors. Looking for a position to utilize my knowledge, experience, and patient care to increase efficiency and productivity.

Skills:

Bi-lingual English and Spanish

Microsoft, Word, Excel

Excellent customer service and communication

Ability to multi-task with various clinics at a high volume

Medical terminology

Work experience

UCLA HEALTH AUGUST 2018 – PRESENT

Patient Communication Representative (previous Float)

Supported ques include: EIMG, Hem/Onc, IM in SFV, SM, WW, South Bay, Simi Valley, & Montecito. Cardiology, Geriatrics, Alzheimer & Dementia, MPCCC, Gender Health, GI, Endo, Urology, Uro-Gyn, Gynecology, PRIN, Orthopedics, FHC, Pediatrics, and currently on Gastroenterology, Pain Management clinics, MPU and Pain Oncology

Epic, EMR, Outlook

Nurse triage, red flag symptoms, PDL

Registration, insurance verification, encounter check

Provider support for scheduling, prescriptions, urgent symptoms

Quickly respond and resolve all customer service issues in a timely and professional manner

Locate, pull and update medical records for appointment and incomplete patient demographics

Exceptional telephone etiquette, answering an average of 150-190 calls per day addressing customer inquiries, solving complex problems while effectively following CICARE services policies and procedures while demonstrating empathy

US POSTAL SERVICE OCTOBER 2016

Postal Service Clerk

Unloaded incoming mail trucks and moved items to staging area

Inspect shipments for damage or sorting issues

Prepared shipments to be loaded on outgoing mail trucks

Track mail movement through facility

Help management resolve shipment and routing problems

Observe equipment performance and monitor accuracy. Setup outgoing pallets securely to ensure safe transport

Kept work areas organized and neat to minimize hazards

Safely operated lift sorting and moving equipment, performing daily shift change inspections

LA CARE FEBRUARY 2015

Child Care Provider

Offered children’s activities that support physical, emotional, academic and social growth. Aiding in discovering interests, increasing talents, building confidence and learning how to successfully work independently and within a group.

Implement curriculum, help in selection of books instructional materials

Read to toddlers and taught painting, drawing, crafts, and songs

Maintain records of children’s behavior and progress and provide updates to parents

Maintain a safe environment based on security standards

EASTER SEALS JANUARY 2013

Teacher

Developing and implementing programs that assist in early childhood development

Hands on experience in implementing early age curriculum in accordance to school directives and guidelines

Planning activities based on a child’s interest. Teaching children through structured play and tidying up the classroom at the end of a lesson

Motivating and stimulating children’s learning abilities, and building relationships with parents

Submitting weekly lesson plans, and DRDP experience

VISTA DRIVING SCHOOL JUNE 1997 – PRESENT

Manager/Executive secretary/Driving and Traffic school Instructor

Handling incoming and outgoing calls, directing telephone inquires

Thorough knowledge of motor vehicle insurance laws and regulations.

Maintaining files, general correspondence through e-mail

Maintain all records keeping procedures without error.

Handles automobile emergencies and troubleshoot when needed.

Ability to monitor employee performance

Education

A.A. IN SOCIOLOGY MAY 2025 MOORPARK COLLEGE, MOORPARK,CA

Volunteer experience

CSUN Preschool Laboratory Northridge, CA

Bunora Development Center. Reseda, CA

Heart of the Valley Christian School Reseda, CA

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