Office Scheduling and Client Success Supervisor
Resume:
SUMMARY:
SOPHIA KASSARDJIAN
Accomplished Supervisor with a proven track record at Universal Background Screening, adept in managing client relations and leading teams to success. Skilled in Microsoft Products and excelling in customer service, I have significantly enhanced client satisfaction and operational efficiency. Expert in streamlining processes and motivating employees, ensuring high-quality service delivery.
CONTACT
PHONE:
EMAIL:
***************@*****.***
Address:
1212 Miller Dr Claremore OK 74017
SKILLS
Microsoft Products
Adobe Products
SharePoint
Typing 65 wpm
10 key typing
Managing client relations
Leading a team
Customer service
Schedule development
Employee motivation
Expectation setting
Priority management
Processes and procedures
Documentation and reporting
EDUCATION
Washington State University, Pullman WA
Bachelor in Literary Studies
Minor in Business Administration
Certificate in Editing and Publishing
EXPERIENCE:
Supervisor, Client Success for Universal Background Screening September 2024 to Current
Reviewed a significant number of inbound and outbound phone and email-based transactions.
Understood and executed new account setup and existing account maintenance functions.
Anticipated customer needs and proactively deliver customer service solutions.
Trained the team to increase skill sets and competencies.
Owned the timekeeping system and scheduled it accordingly to coverage.
Assisted with the execution of the implementation of Quality Assurance expectations.
Hosted Client training and calls
Account Coordinator for Universal Background Screening
December 2021 to September 2024
Managed and monitored the daily report for clients on backgrounds, verifications, and occupational health.
Escalated and managed any errors or updates on the client’s account.
Presented data and updates during monthly meetings.
Monitored and assisted representatives on daily duties for the best product and quality.
Sr. Clinical Services Rep for Universal Background Screening
February 2021 to December 2021
Communicated daily reports to clients through written communication.
Organized and tracked maximum amounts of data and information.
Lead training sessions and process updates for the team.
Used verbal communication to alleviate escalated orders.
Data Coordinator II for HireRight October 2018 to December 2020
Managed a high volume of work, while training others and assisting with escalated clients.
Multitasked to enter and track large amounts of data, while retaining high-quality reviews.
Maintained and improved client relationships through the use of excellent customer service.
Processed and created daily reports for clients and supervisors in Microsoft Excel.
Implemented new procedures to aid clients, and save time
Customer Service Representative for The Social Security Administration September 2017 to September 2018
Analyzed and explained complex government policies and procedures.
Furthered communication and explanatory skills.
Developed fast problem-solving skills and the ability to navigate new technology quickly.
Aided and assisted people with disabilities, and varying levels of education.
Entered massive amounts of data in several different programs.
Aided in understanding government finances, including payments, debts, and settlements.
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