Customer Service Specialist with Strong Administration Skills
Resume:
Janice K. Weeks
Mobile, AL *****
*************@*****.***
Objective:
To secure a position as a customer service representative where I can utilize my strong problem-solving abilities and friendly demeanor to create positive customer experiences. Capable of handling multiple tasks in a fast-paced environment and interacting with customers while resolving their issues promptly.
Core Competencies:
•Providing and delivering professional and helpful quality customer service.
•Demonstrates flexibility in the face of change.
•An awareness of fundamental business principles and an understanding of the overall industry in which the business operates.
•Knowledgeable of the company’s products and services to appropriately help with the customer’s issues.
Work History:
FirstLight Home Care – Caregiver – 12/24 to 5/25
Caring for the elderly, providing support and assistance to an individual who needs help with daily living activities due to illness, disability, or old age. Helping with tasks like personal hygiene, meal preparation, medication management, transportation, and providing emotional support.
ResultsCX – Customer Service Advocate – Virtual-Work from Home 9/22 to 1/23 and 8/23 to 3/24
•Attentively listening to clients with medical issues with empathy. To ensure they have a voice in their care and to give them informed decision-making.
•Answering all calls from clients and transferring them to the appropriate department.
•Handling all crisis calls empathetically while listening attentively to the underlying issue.
Administrative Assistant-HSF Compliance and Reimbursement Mobile, AL 8/2013 to 8/2017
•Processing patient survey reporting and quarterly distribution of results to all clinics.
•Creating spreadsheets, extensive software skills, filing, faxing, and scanning
•Strong communication skills.
•Provide administrative support to all office departments, answering phones and directing calls to all departments.
•Medical record archive, converting physical records to electronic format and preparing the documents for distribution.
Sr. Benefits Specialist/Recordkeeper-Voya/Team Leader (formerly ING) Jacksonville, FL 6/2005 to 12/2011
•Calculated and processed complex pension documents
•Preparation of retirement documents, providing customer service
•Work with the manager and service representatives in researching and resolving escalated issues
Education:
•Ashford University pursuing a Business Administration Degree October 2017 – not completed
•H&R Block Income tax training Mobile, AL November 2015/2016
•ING Employee Customer Service Training Jacksonville, FL March 2012
•Business/Medical Secretarial Training USA Training Academy October 1988-April 1989
•Toulminville High School Graduate Mobile, AL May 1974
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