IT-Focused Customer Service Specialist with Cybersecurity Expertise
Resume:
Resume
Jalen T. Henry
Little Rock, AR *****
mailto:**********@*****.***
Objective
Dedicated Service Representative with extensive experience in customer service roles and a strong IT background, seeking a challenging position that encourages professional growth and leverages my skills in a dynamic environment.
Work Experience
Lot Porter Inventory Specialist and Programmer
BMW of Little Rock, Little Rock, AR
June 2025 - Present
• Responsible for inventory management and maintenance of the lot.
• Programmed vehicle keys and ensured all vehicles were in excellent condition.
• Assisted in keeping the lot organized and facilitated smooth operations.
Medical Screener
Octopharma Plasma, North Little Rock, AR
January 2022 - 2023
• Conduct medical screenings and ensure compliance with health protocols.
Service Representative
Arkansas Department of Finance Administration, Little Rock, AR
October 2015 - March 2016
• Provided exceptional customer service to the public.
• Verified tax returns and applications for accuracy and compliance.
• Assisted taxpayers with filing and processing tax documents.
Customer Care Representative
StarTek, Inc, Hot Springs, AR
June 2015 - October 2015
• Addressed customer inquiries and resolved issues related to services and billing.
• Utilized troubleshooting techniques for wireless internet products.
Sales Associate
Radio Shack Retail, Little Rock, AR
August 2014 - December 2014
• Ensured customer satisfaction through prompt and courteous service.
• Managed transactions and handled customer complaints effectively.
Education
Associate of Applied Science in Information Technology
Focus: Cybersecurity
Completed: May 16, 2026
Certificate of Proficiency in Cybersecurity
Pulaski Technical College
Issued: December 12, 2025
Certificate of Proficiency in Computer Information Systems
Pulaski Technical College
Issued: March 13, 2026
Cybersecurity Technical Certificate
Pulaski Technical College
Issued: May 19, 2026
Attended Henderson State University
Mass Communication (did not finish, looking to complete in the future)
August 2010 - May 2012
Skills
• Customer Service Excellence
• Inventory Management
• Programming & IT Proficiency (Lenox Administration, Putty)
• Data Entry & Management
• Problem Solving & Critical Thinking
• MS Office Suite (Word, Excel, PowerPoint)
• Effective Communication & Team Collaboration
I am excited to submit my application for the position at your organization. With a rich background in customer service and a solid foundation in IT, I am confident in my ability to contribute effectively to your team.
In my current role as a Lot Porter Inventory Specialist and Programmer at BMW of Little Rock, I have developed strong organizational and programming skills, ensuring the smooth operation of inventory management. My past experiences, including my role as a Service Representative at the Arkansas Department of Finance Administration, have equipped me with the ability to deliver exceptional customer service while maintaining compliance with regulations.
I am particularly skilled in using various programming tools, including Lenox Administration and Putty, which complements my formal education in Computer Information Systems. I am eager to bring my technical expertise and customer-focused approach to your esteemed company.
Thank you for considering my application. I look forward to the opportunity to discuss how my skills and experiences align with the needs of your team.
Sincerely,
Jalen T. Henry
mailto:**********@*****.***
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