Healthcare Admin Professional with 20+ Years Experience
Resume:
Jacqueline Beard
Louisville, KY 40219
********@*****.***
Summary
I am a dedicated and driven professional with over 20 years’ experience in the healthcare industry within the business sector. My goal is to become associated with a department where I can utilize my skills and gain further experience while enhancing Humana’s productivity and reputation. I seek to work in an environment that will challenge me further, while allowing me to contribute to the continued growth and success of Humana. I plan to expand my leadership responsibilities, improve organizational abilities to exceed corporate goals, and help honor all long-term commitments made to our customers, stockholders, employees and the communities in which we live. I am a team player that enjoys working with support personnel as well as senior management in accomplishing set objectives.
Hilton Garden Inn 06/2018 – 04/2025
Front Desk Clerk
Louisville, KY
Greet and assist guests, visitors, and clients in a friendly yet professional manner, setting the tone for their overall experience
Provide accurate information, respond to inquiries, resolve issues or reservations promptly and respectfully
Handle check-ins and check-outs efficiently, process payments, verify information, assign rooms etc.
Have a solid grasp of the organization’s policies, procedures and services to disseminate information to guests or clients when needed
Operate front desk computer system in managing reservations, room assignments and guest records
Answer incoming calls, transfer calls to their proper department or personnel as well as take messages
Work well with housekeeping, maintenance and other departments to make sure guests have their needs catered for
Handle credit cards and cash transactions accurately, in line with established procedures as well as ensuring proper documentation
Foster a professional and welcoming environment by making sure front desk area is clean and organized
Ensure room availability and rate information are updated to reflect accurate booking and pricing
Make keys and access cards available to guests or clients upon arrival and are collected upon departure
Work alongside security personnel for the security of lives and property
Maintain proper records for all occasions – guests’ arrivals, departures, special requests and even incidents
Help with processing mail, packages and other deliveries for guests or clients
Deliver administrative support to other departments or management in tasks like typing, filing, data entry etc.
Take part in training programs or workshops to deepen knowledge of organization’s offerings as customer service skill set
Address guest or clients’ reservations or concerns professionally and promptly, escalating to management when appropriate
Upsell the organization’s offerings, including amenities and special packages to foster guest experience and improve revenue
Maintain and monitor inventory of supplies like brochures, stationery, and guest amenities
Help with events, conferences or meetings coordination as needed
Carry out additional duties as deem fit by management such as preparing reports and audits, and assisting with special projects
Pursue professional development opportunities and stay current on best practices, industry trends, and emerging customer service techniques.
Work well with team members to make sure there’s smooth operation and great guest or client experience
Always adhere to a professional appearance and demeanor in line with the organization’s dress code and grooming standards.
Humana Inc. 11/2016 – 10/2025
RSO Compliance Analyst
Louisville, KY
Review Prompt Pay Report for accurate payments for TX CAS & MTV claims to avoid interest and Penalties
Validate penalty and interest payments
Compiling claim files for CMS audits
Help create process for Humana One CAS Claims Files.
Create Win batch processes for CAS to complete various duties to assist with CMS audits.
Examine quality processes for inefficiencies and the need for improvements
Collaborate with cross-functional teams to understand project goals, resolve issues, and implement scalable solutions.
AWARDS/RECOGNITION
Dale Carnegie Professional Development
Star Award for Customer Satisfaction
EDUCATION
Jefferson Community College Louisville, Kentucky
Business Management
Commonwealth School of Insurance Louisville, Kentucky
License in Life and Health Insurance
Summary of Skills
Proficiency CAS, MTV, CCP2, CIS, DIG, Macess, FR Portal Software Packages, Financial Recovery Systems and Single point. singlepoint,
Knowledge of Microsoft Office\Windows Complete Software Packages
Knowledge of Microsoft Word, Excel, Access, PowerPoint
High Level of attention to detail with a commitment to quality, consistency and accuracy
Able to work independently and have a great attitude toward teamwork
Able to manage and prioritize multiple projects while displaying enthusiasm, energy and a positive attitude, especially in potentially stressful situations (time sensitive or competing deadlines)
Extremely organized and detail oriented while maintaining the level of professional timeliness needed to complete a project
Meticulous attention to detail, excellent verbal and written communication, coordination, and interpersonal skills
Strong verbal and written communication skills; ability to listen and solicit information from technical professionals as well as communicate openly and frequently with team members and upper management
Proactive and demonstrates strong initiative and self-starter characteristics, motivation and urgency without supervisor directives
Contact this candidate