Compassionate Care & Customer Support Assistant

Sumayah Parveen

Birmingham 075**-****** **********@*******.***

PROFESSIONAL PROFILE:

A compassionate, reliable, and motivated individual with a strong interest in the health and social care sector. Demonstrates a calm, patient, and caring approach, with practical experience supporting children, including those with additional needs. Able to work effectively both independently and as part of a team, with strong communication skills and a professional attitude. Committed to providing safe, respectful, and person-centred care while maintaining high standards at all times.

KEY SKILLS:

• Customer service skills

• The ability to work well with others

• Excellent verbal communication skills

• Thorough and able to pay attention to detail

• Patience and the ability to remain calm in stressful situations

• Time management and organisation

• Problem-solving

WORK EXPERIENCE:

Childcare & Care Support Experience (Family / Informal Setting) 2018 - 2025

• Provided safe, supportive, and nurturing care to children

• Supported children’s emotional, social, and developmental needs

• Assisted with daily routines, including meals, personal hygiene, dressing, and rest times

• Planned and supervised age-appropriate activities to support learning and development

• Monitored children’s behaviour and wellbeing, responding calmly and appropriately

• Maintained a clean, safe, and organised environment at all times

• Followed health & safety, safeguarding, and confidentiality procedures

• Supported children with additional needs using patience and positive reinforcement Volunteer AP Locksmiths June 2025 – Aug 2025

• Handled incoming calls, messages, and enquiries from customers requiring locksmith services

• Booked and scheduled locksmith jobs, ensuring accurate details and timely response

• Assessed customer issues (lockouts, key replacements, lock repairs) and provided clear information

• Coordinated with locksmith technicians and dispatched jobs efficiently

• Provided pricing information and explained services in a professional manner

• Managed customer complaints and resolved issues calmly and effectively

• Maintained accurate customer records, job logs, and service updates QUALIFICATIONS & TRAINING:

• GCSEs including English and Mathematics (Grades A–D)

• Level 1 Award in Introduction to Health & Social Care and Children & Young People’s Settings

• First Aid at work Level 3

• Customer Service qualification

REFERENCES AVAILABLE UPON REQUEST.

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