Results-Driven Financial Services & Compliance Professional

Jessica Gardner Arlington, TX

Home Ph. 817-***-**** Cell. 608-***-**** email. *********@*****.***

Results-driven financial services professional with 18 years of experience optimizing front-end service delivery and back-end operational performance. Proven track record of consistently exceeding monthly loan service goals while maintaining high standards of accuracy, compliance, and customer satisfaction. Recognized with multiple performance awards for driving efficiency, strengthening process controls, and improving service outcomes. Experienced in aligning customer needs with organizational objectives through disciplined execution, workflow optimization, and cross-functional collaboration across technical and operational environments.

Experience

Bass Pro Grapevine, TX

Customer Service Specialist 4/2024-current

Deliver exceptional customer service by assisting customers with product selection, purchases, returns, and exchanges while ensuring a positive in-store experience.

Resolve customer inquiries and concerns efficiently, including order issues, warranties, and loyalty program questions, maintaining high satisfaction standards.

Operate point-of-sale (POS) systems accurately, process cash and electronic payments, and balance registers in compliance with company procedures.

Support sales floor operations by restocking merchandise, maintaining organized displays, and collaborating with team members to drive store performance and meet sales goals.

Texas Rangers/Delaware North Arlington, TX

Alcohol Compliance 4/2024-current

Enforce alcohol service policies and state regulatory requirements by verifying identification and ensuring responsible beverage service standards are upheld.

Monitor points of sale and service areas to prevent underage sales, over-service, and policy violations, reducing organizational risk and liability exposure.

Train and coach frontline staff on alcohol compliance procedures, ID verification techniques, and incident documentation protocols.

Document and report compliance incidents, coordinate with management and security teams, and support internal audits and regulatory inspections.

City of Dallas Dallas, TX

Account Payable Specialist 5/2020-current

Process high-volume vendor invoices in accordance with municipal procurement policies, ensuring accuracy, proper approvals, and compliance with financial controls.

Reconcile purchase orders, contracts, and receiving documentation to validate payments and prevent duplicate or unauthorized disbursements.

Coordinate with departments, vendors, and procurement teams to resolve invoice discrepancies, payment delays, and documentation gaps.

Support month-end and fiscal year-end close activities by preparing reports, maintaining audit-ready records, and adhering to governmental accounting standards and internal control frameworks.

City Credit Union Dallas, TX

Customer Service Specialist 5/2019- 4/2019

Customer Service and Tier 1 Problem Resolution

Processing member requests (locked out of account on-line or telephone banking, ACH debit, wire transfers)

Taking loan applications

Opening new accounts

Southwest Airlines Federal Credit Union Dallas, TX

Real-Estate Specialist 7/2015- 4/2019

Customer Loan Servicing

Disbursement of Loans

Mortgage Payments

Home Equity Loan Officer

Post-Closing Documentation

Lien Releases

Card Services 1/2014-7/2015

Customer Service and tier 1 Problem Resolution

Processing member requests (locked out of account on-line or telephone banking, ACH debit, wire transfers)

Taking loan applications

Opening new accounts

Support Services 8/2012-1/2014

Funding and processing consumer loans for 15 lenders

Signature verifications for ACH Debits, Wires and member requests

Answer phone calls from members

Process wire transfers for the Dallas Branch

Back for Card Services; answer calls from members, trouble shoot plastics not working, order cards, status cards, block cards

Back up for receptionist, answer multiple phone lines into credit union, process late notices and check for members, greet members when entering branch.

Summit Credit Union Madison, WI

Research Specialist 12/01-07/12

Credit card payment processing providing posting and Balancing of accounts

Check order processing

Processing mail deposits

Loan payment processing

Mail Distribution both incoming and internal

Expert Optical imaging Xtender Application system

Supply management for 24 branches

Scanning and indexing

VOD processing

Member and legal research request

Summit Credit Union Madison, WI

Assistant Branch Manager 10/00-12/01

Management of 10 teller and member service representatives

Daily member service processing

Opening of member accounts

Resolution of member issues

Communication to member of those issues

Scheduling creation and management

Management duties as needed for branch continuity and operations

Credit card payment processing providing posting and Balancing of accounts

Check order processing

Processing mail deposits

Loan payment processing

Education

Capella University 2002-2003/ 2026-current

Health Care Management/ Human Resource Management

Madison Technical College 93-94

Accounting

Wisconsin Real estate course 99-01

Skills

Microsoft Office proficient

Data safe core systems

Client Central System

References

Lilian Nunns Mortgage Service Manager 469-***-****

Leanne Lennon Card Service Manager 325-***-****

Diane Newman Operations Manager-Research 608-***-****

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