Aspiring IT & Cybersecurity Specialist (B.S. in 2027)

Mercedes Rogers

Belmont, VA ***********.******@*****.*** 910-***-****

Medium Portfolio: https://medium.com/@fmsconrad

PROFESSIONAL SUMMARY

Customer-focused IT and cybersecurity professional with hands-on experience supporting cloud environments, troubleshooting technical issues, and managing secure systems. Strong communication skills with the ability to explain technical concepts to non-technical users. Experienced with Windows systems, Microsoft 365, AWS, networking fundamentals, and ticket-based support workflows. Dependable, coachable, and eager to grow within a managed service provider environment.

TECHNICAL SKILLS

• Windows Operating Systems

• Microsoft 365 Administration & Troubleshooting

• Password Resets & User Account Support

• Basic Networking: IP, DNS, DHCP, Wi-Fi, Routers, Switches

• Remote Troubleshooting & Technical Support

• AWS Cloud Services (EC2, S3, Lambda, IAM)

• Python, PowerShell, JavaScript

• Ticket Documentation & Technical Writing

• Endpoint Security & System Monitoring

• Linux Fundamentals

• Terraform & Cloud Automation

EXPERIENCE

Cloud DevOps Engineering Student Level Up In Tech (Feb 2025 – Present)

• Build and troubleshoot cloud-based environments using AWS services including EC2, S3, Lambda, and IAM

• Configure secure remote administration for Linux and Windows systems

• Create and document technical projects focused on cloud operations and cybersecurity best practices

• Collaborate on hands-on labs involving system troubleshooting, networking, and automation

• Develop strong documentation habits through project reporting and knowledge sharing

Cybersecurity Student University of Phoenix (Expected Graduation: March 2027)

• Senior pursuing Bachelor of Science in Cybersecurity

• Gained experience with networking concepts, system administration, security operations, and technical troubleshooting

• Developed communication and analytical skills through technical coursework and collaborative projects

PROJECTS

• Secured remote administration and troubleshooting for AWS EC2 environments using SSH, RDP, and AWS Systems Manager

• Created and hosted static websites using AWS S3

• Built Python and AWS Lambda automation projects for EC2 management

• Wrote technical documentation and support-focused articles for cloud and cybersecurity projects

CERTIFICATIONS

• AWS Certified Cloud Practitioner (CCP)

ADDITIONAL STRENGTHS

• Strong customer service and communication skills

• Ability to manage multiple tasks and priorities

• Fast learner with strong attention to detail

• Team-oriented mindset with a willingness to accept coaching and grow technically

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