Customer Service & Front Desk Specialist with 10+ Years Experience
Resume:
Paramdeep Kaur
Fremont, CA *****
************@*****.***
Professional Summary
Detail-oriented customer service professional with 10+ years of experience in high-volume environments, excelling in front desk operations and delivery coordination. Proven track record in optimizing schedules and enhancing customer satisfaction through effective communication and problem resolution. Skilled in managing inventory and fostering relationships with vendors to ensure seamless operations. Committed to delivering exceptional service and improving efficiency in fast-paced settings. Work Experience
Front Desk Receptionist/Office Assistant
Dirt haulers-Union City, CA
March 2025 to January 2026
• Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
• Scheduled appointments and maintained calendars for multiple executives, ensuring efficient time management
• Maintained an organized front desk area, including managing mail distribution and coordinating courier services
• Assisted with administrative tasks such as filing documents, photocopying, and data entry
• Managed office supplies inventory by monitoring stock levels and placing orders when necessary
• Developed strong relationships with vendors/suppliers to negotiate favorable terms for office supplies/ services procurement
• Served as a point of contact for building maintenance issues reporting problems promptly leading to quick resolutions
• Coordinated and dispatched a fleet of XX vehicles to ensure timely delivery of goods and services
• Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability
• Monitored GPS tracking systems to track the location of vehicles in real-time and make necessary adjustments to optimize efficiency
• Maintained constant communication with drivers via radio or phone to provide updates on traffic conditions, route changes, or customer requests
• Responded promptly to customer inquiries, resolving issues or concerns related to deliveries or pick-ups
• Collaborated with warehouse staff to ensure accurate loading and unloading of goods onto trucks for efficient transportation
• Utilized computer software systems to input data regarding orders, deliveries, and driver logs for record- keeping purposes
• Coordinated emergency response efforts in case of accidents or breakdowns by contacting appropriate authorities or arranging alternative transportation solutions
• Optimized routing strategies by analyzing traffic patterns, road closures, weather conditions, and other factors that may impact delivery times
• Developed strong relationships with customers by providing exceptional service experiences during interactions over the phone or email
• Implemented a digital communication system between dispatchers and drivers resulting in improved efficiency
• Improved customer satisfaction by resolving delivery issues promptly and effectively
• Reduced overtime costs by optimizing driver schedules based on workload demands Cashier
Quick stop-Fremont, CA
May 2021 to October 2023
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
• Resolved customer complaints regarding pricing errors or product availability with professionalism
• Performed opening/closing duties including counting money in the register before/after shifts
• Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
• Served as a backup cashier during staff shortages or busy periods to ensure smooth operations
• Demonstrated strong problem-solving skills when resolving issues related to incorrect pricing or damaged merchandise
• Frequently commended by customers for friendly demeanor and helpful attitude towards resolving their concerns
Material control
Quanta U.S., Inc.-Fremont, CA
May 2018 to July 2019
• Maintained inventory accuracy by conducting regular cycle counts and reconciling discrepancies
• Collaborated with purchasing department to ensure timely delivery of materials needed for production
• Organized storage areas to optimize space utilization and facilitate easy retrieval of materials
• Utilized computer systems to track inventory levels, monitor stock movements, and generate reports
• Worked closely with production team to provide them with necessary materials in a timely manner
• Maintained cleanliness of work area, adhering to sanitation standards set by the company
• Developed effective communication channels between different departments, improving coordination and reducing delays in material flow
• Coordinated with suppliers regarding deliveries, ensuring timely receipt of required raw materials
• Maintained accurate records of received goods including quantity, condition, and any discrepancies
• Managed material flow to support production schedules and minimize downtime
• Demonstrated excellent problem-solving skills when resolving issues related to missing or damaged items
• Closely monitored supply levels, initiating reordering processes as needed to prevent stockouts Cashier
Taco Bell-Thornton, CA
July 2010 to March 2018
• Efficiently processed customer transactions, including cash, credit card, and mobile payments
• Maintained accurate cash drawer balance by reconciling sales and performing regular audits
• Provided exceptional customer service by greeting customers, answering inquiries, and resolving complaints
• Assisted in training new cashiers on proper procedures for handling transactions and providing excellent customer service
• Managed high-volume checkout lanes during peak hours with speed and accuracy
• Collaborated with team members to maintain a clean and organized checkout area at all times
• Demonstrated strong attention to detail when processing coupons, discounts, and loyalty rewards for customers
• Utilized effective communication skills to provide information about store promotions or upcoming events to customers at the checkout counter
• Consistently met or exceeded daily sales targets through upselling techniques and suggestive selling strategies
Education
High school diploma
American High School-Fremont, CA
September 2008 to June 2011
Skills
• Organizational skills
• Customer service
• Spanish
• Communication
• Data entry
• Communication skills
• Material control
• English
Languages
• Punjabi - Fluent
• Hindi - Fluent
• Spanish - Intermediate
Certifications and Licenses
Food Handler Certification
Present
American heart association
September 2011 to Present
CNA
June 2011 to Present
Certified Medical Assistant
September 2010 to Present
Driver's License
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