Operations & Administrative Support Specialist

OLORUNNISOLA KUNMILOLA PELUMI

Lagos, Nigeria

Phone no: 080******** Email: *************@*****.***

PROFESSIONAL SUMMARY

Operations Manager with 8+ years of experience in logistics, operations management, and administrative leadership. Proven expertise in dispatch coordination, route optimization, KPI tracking, team supervision, and client relationship management. Skilled in improving operational efficiency, streamlining processes, and delivering measurable performance outcomes in fast-paced environments. Strong background in executive support, workflow management, and data-driven decision-making

CORE SKILLS

Operations Management: End-to-end oversight of logistics and daily operations

KPI & Performance Tracking: Monitoring metrics to improve efficiency and output

Process Improvement: Streamlining workflows to enhance productivity

Team Leadership: Supervising teams and driving performance in fast-paced environments

Client & Stakeholder Management: Maintaining strong relationships and resolving issues PROFESSIONAL EXPERIENCE

Operations Manager March 2022 - December 2025

Delivery 247

Managed end-to-end operations of a high-volume last-mile delivery network across Lagos, leading a team of 4 dispatch riders and overseeing 30+ daily deliveries.

Supervised and coordinated rider activities, improving accountability and achieving a 20% increase in on-time delivery rates.

Optimized delivery routes, reducing turnaround time by 25% and improving fuel efficiency across multiple service zones.

Monitored key performance indicators (KPIs), identified operational gaps, and implemented improvements that enhanced overall service performance

Coordinated vendor payments and partnerships, ensuring smooth operations and strengthening long-term business relationships.

Streamlined logistics workflows, reducing operational delays and improving delivery consistency in a fast-paced environment.

Executive Assistant & Event Media Coverage February 2022 – October2024 First Class Entertainment

Provided high-level administrative support to executive leadership, managing complex calendars, coordinating internal and external meetings, and ensuring seamless day-to-day operations.

Maintained strict confidentiality in handling sensitive documents, executive communications, and strategic correspondence.

Planned and executed corporate and entertainment events, coordinating vendors, managing logistics timelines, and liaising with talent, sponsors, and venue management to ensure smooth event delivery. Archivist December 2017– May 2018

Olusegun Obasanjo Presidential Library Foundation, (OOPLF)

Storing and preserving perishable documents.

Created a media room for cassette, disk to enhance understanding

Cataloguing and classifying library materials for the users Creative Director

Sunmisola Olorunisola Media Limited, Lagos State July 2016– June 2017

Research market for identifying new business opportunities.

Quick response to customer’s complaint in a timely manner.

Participated in several forums client discussion and conferences. EDUCATION

Bachelor of Library and Information Science May 2013 - July 2017 Adeleke University, Ede Nigeria

REFEREES

Available on Request

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