Soft Services Projects Manager - Luxury Hospitality to FM Leadership

KAREEM MAHRAN

Soft Services Projects Manager Housekeeping Director VIP House Manager

Cairo, Egypt +20-112-***-**** *****************@*****.*** CAREER PROFILE – PROFESSIONAL JOURNEY

A highly dedicated Soft Services Projects Manager with over 20 years of progressive experience, built through a strong foundation in luxury hospitality and developed into senior leadership roles within large-scale real estate and facilities management environments.

My professional journey began on the operational front lines within internationally recognized hotel brands, where I developed a deep understanding of housekeeping operations, service quality, guest experience, and international hospitality standards. Starting as a Room Attendant and progressing through supervisory roles, I gained hands-on exposure to the realities of service delivery, team coordination, and operational discipline. Through continuous learning, commitment, and performance, I advanced into senior housekeeping supervision roles within five-star hotels, managing teams, VIP services, quality inspections, and daily operations in high-pressure environments that demanded precision, consistency, and excellence. Building on this solid hospitality background, I transitioned into integrated soft services and facilities management, where my operational expertise evolved into broader managerial and project leadership responsibilities. Today, I lead soft services projects across large residential and mixed-use developments, overseeing end-to-end service delivery, manpower planning, contract and KPI management, cost control, and HSE compliance.

This journey has shaped me into a leader who understands operations from the ground up and manages strategically with clarity, accountability, and respect for people and processes. My career reflects resilience, adaptability, and a continuous drive for improvement—qualities I bring to every role and organization I serve. CORE SKILLS & COMPETENCIES

Soft Services Operations • Project Management • Housekeeping & VIP Services • Integrated Facilities Management (Soft Services) • SLA & KPI Management • Vendor & Manpower Management • Budget Control

& Cost Optimization • Quality Audits & Service Excellence • Health, Safety & Environment (HSE) Compliance • Client & Stakeholder Management • Team Leadership & Staff Development • Ability to Work Under Pressure • Problem Solving & Decision Making • Time Management & Multitasking • Computer Skills (MS Word, Excel, PowerPoint, Outlook)

PROFESSIONAL EXPERIENCE

Projects Manager – Soft Services

TMG Development Jan 2024 – Present

• Lead end-to-end delivery of soft services projects across residential and mixed-use developments.

• Manage contractors, manpower, budgets, KPIs, SLAs, and ensure full HSE compliance.

• Act as the main client and stakeholder point of contact for service performance and continuous improvement. Soft Services Manager

TMG Development Aug 2023 – Dec 2023

• Managed daily soft services operations across multiple sites.

• Supervised housekeeping, cleaning, and support service teams while maintaining service quality. Associate Manager – Soft Services

EMAAR Misr Sep 2022 – Aug 2023

• Oversaw integrated soft services operations for large residential developments.

• Monitored KPIs, prepared management reports, and implemented corrective actions. HOSPITALITY & HOTEL EXPERIENCE

Senior Supervisor – Housekeeping

The Westin Hotel 2017 – 2019

• Supervised daily housekeeping operations in line with international brand standards.

• Managed VIP rooms, quality inspections, staff scheduling, and service audits. Senior Supervisor – Housekeeping

Dusit Thani Hotel 2015 – 2016

• Led housekeeping teams within a luxury hotel environment.

• Ensured service excellence, team discipline, and operational consistency. Housekeeping Supervisor

Le Meridien – Cairo Airport 2013 – 2015

• Supervised room attendants and public area teams.

• Managed inspections, VIP amenities, and inventory control. Room Attendant / Shift Leader

InterContinental Citystars (IHG) 2007 – 2013

• Delivered guest room services and supported shift leadership.

• Ensured compliance with international brand standards. Room Attendant

Hilton Hotels 2002 – 2003

• Maintained guest rooms and public areas in line with Hilton quality and hygiene standards. EDUCATION

Diploma in Hospitality Services (Housekeeping) – MC Hotels, UK Bachelor of Law – Al Monofia University, Egypt

LANGUAGES

Arabic: Native English: Very Good

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