Executive Assistant & Financial Administrator

Adriel Armstrong

818-***-**** *****************@*****.***

Objective

Highly organized professional with expertise in executive support, customer service, and financial management. Seeking an Executive Assistant role to streamline operations and enhance efficiency.

Professional Experience

Customer Service Supervisor

American Airlines - California July 2014 - September 2023

- Provided executive-level support to VIP clients, including corporate executives, celebrities, and high-profile passengers.

- Managed executive logistics, including flight coordination, check-ins, ticketing, and rerouting. - Supervised flight operations and personnel, ensuring seamless workflow.

- Handled sensitive and confidential information with professionalism and discretion. - Resolved high-stakes customer service issues by implementing effective solutions. - Oversaw baggage resolution and coordinated lost-and-found operations.

- Utilized multiple software systems for scheduling, reporting, and operations.

- Trained and mentored staff on customer service excellence and problem resolution strategies.

Accounting Sub-Contractor

2006 - 2014

- Processed and managed accounts receivable transactions with accuracy and compliance. - Conducted financial analysis, prepared aging reports, and implemented credit risk assessments. - Reconciled accounts, generated financial reports, and ensured compliance with policies. - Filed liens and small claims as needed to recover outstanding balances.

- Created detailed financial statements and reports for management review.

Education

Bachelor of Arts in Biblical Studies

Next Dimension University

Core Skills & Competencies

- Executive & Administrative Support: Calendar management, scheduling, travel coordination. - Financial & Accounting Expertise: Accounts receivable, billing, invoicing, collections. - Customer & Client Relations: Skilled at working with VIP clients and executives.

- Operations & Team Leadership: Experience in supervising staff and operational challenges. - Confidentiality & Discretion: Handling sensitive executive information.

- Software & Technology: Microsoft Office Suite, accounting software, CRM tools. - Problem-Solving & Communication: Strong ability to resolve conflicts and streamline operations.

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