Sales & Stakeholder Engagement Specialist
Resume:
Okuhle Mbongo
( Client Brand Ambassador )
Baziya Location Makaula a/a Mthatha 5100
083******* ***********@*****.***
Objective
Dynamic sales executive with a proven track record of exceeding sales targets and fostering strong client relationships. Seeking an opportunity to leverage my expertise in SaaS solutions and CRM management to drive revenue growth and contribute to the success of a progressive organization.
Personal information
Nationality: African
Religion: Christian
Passport: N/A
Gender: Female
Driving Licence: C1
Place: Baziya Location
Date of birth: July 17,1994
Marital status: Single
Education
Varsity college
Bachelor Of Arts In Corporate Communication
Mariathal Combined School
Grade12
Experience
South African Post Office
Teller/frontline clerk
•Responsible for making re-issue and pin reset on sassa cards for beneficiaries.
•Responsible for onboarding of sassa beneficiaries.
•Responsible for attending sassa grant related enquiries from sassa beneficiaries.
•Responsible for assisting bedridden sassa beneficiaries with sassa cards.
•Responsible for guiding sassa beneficiaries to the correct counter to collect their sassa grant money.
•Assisted sassa beneficiaries with analysing their statements in the event they need clarity.
•Accepting mail i.e parcels.
•Making Postbank transactions on the system i.e deposits and withdrawals.
•Paying sassa grant at external paypoints.
•Fostered a welcoming and friendly customer environment.
•Provided prompt and courteous services to all customers.
•Utilized banking knowledge to recognize customer needs and suggested appropriate banking services.
•Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
•Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
•Increased efficiency by streamlining filing systems and organizing important documents. 02/2022 - 08/2022
02/2019 - 02/2020
•Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
•Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
•Enhanced office organization with regular maintenance of files, records, and supplies inventory.
•Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
•Improved customer satisfaction by promptly answering inquiries and providing accurate information.
•Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
•Contributed to the success of projects by conducting thorough research and compiling relevant information for use by team members. •Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
•Interacted with customers by phone, email, or in-person to provide information.
•Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
•Processed documents and materials to disseminate information to appropriate parties.
•Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
•Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
•Assisted with onboarding of new employees. •Processed incoming and outgoing mail and packages according to established procedures. Supported staff on special assignments and ad hoc projects.
•Maintained filing system and organized customer documents for easy retrieval of information.
•Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
•Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
•Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed. South Afrian Post Office
Acting Branch Manager
•Facilitated thorough communication among the staff i.e informing staff of what is expected of them.
•Attended sassa stakeholder's meeting.
•Responsible for preparing for sassa grant payment inside the branch to ensure a smooth and successful sassa grant payment week i.e organising chairs, tent, toilets and a generator.
•Stationing them to their counters accordingly.
•Ensuring that clients are accurately assisted and fairly treated i.e clients get all information they require about the post office services, assist clients not able to write fill out deposit, withdrawal, post box forms and other forms.
•Responsible for compiling and doing cash schedules for branch operations, i.e money needed by clients for withdrawals in their accounts.
•Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
•Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
•Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
•Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
•Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
•Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
South African Post Office
Pay Clerk
•Reissuing sassa cards to beneficiaries Doing pin resets for sassa beneficiaries.
•Responsible for paying sassa grant at external paypoints.
•Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
•Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
•Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike. •Improved customer satisfaction by efficiently processing transactions and addressing account inquiries. 07/2018 - 11/2018
10/2024 - 01/2025
•Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
•Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
•Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
•Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
•Provided exceptional customer service, resulting in increased client retention and loyalty.
•Educated customers on banking products, enabling them to make informed decisions about their finances.
•Sold and cross-sold bank products to new and existing customers.
•Assisted customers with compromised debit cards and issued new credentials.
•Provided customer records, account statements and copies of checks.
•Logged cashier's checks and other transactions to maintain accurate account records.
•Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
•Maintained accurate records of customer transactions in line with bank procedures. •Disbursed cash and checks accurately while maintaining security of cash drawers.
•Performed account maintenance by closing out accounts and changing customer addresses. Processed applications for new accounts.
South African Post Office
DTT Teller
•Responsible for the Digital terrestrial television project from analogue to Digital, distribution of set top box.
•Responsible for registering households eligible for Government subsidy.
•Delivering,Receiving, Distribution of Set top boxes according to POD.
•Liase with installers for proper distribution and connection of Set top boxes.
•Developed strong relationships with stakeholders, ensuring clear communication of expectations and objectives.
•Collaborated with team members to develop innovative solutions, resulting in increased overall project effectiveness.
•Maintained open lines of communication with supervisor and peers, ensuring prompt resolution of any issues or concerns that arose during the project lifecycle.
•Supported project managers in monitoring project progress, maintaining up-to-date documentation and reports.
•Audited incoming data points, collating information into useable planning packages for project management personnel.
•Assisted in assembling project documentation for project manager, confirming inclusion of data and preliminary information.
•Produced professional reports, documents and presentations for project needs.
•Collaborated with customers to collect requirements and determine any issues of concern.
•Managed client communication distribution during ongoing projects.
•Organized client visits and audits, preparing necessary documentation for project staff to employ during on-site inspections.
•Performed work according to project schedules and established quality standards.
•Handled administrative duties, filing, and errands.
•Created and updated records and files to maintain document compliance.
•Provided technical support to project stakeholders to help meet project objectives. Finbond Mutual Bank
Branch Manager
•Effectively managed all operational facets of the bank branch and ensuring exceptional customer service delivery.
•Ensured that clients are treated fair and equally with respect at all times.
•Made sure that clients information is kept private and confidential.
•Consistently met sales target on loans which contributed positively to the company's growth and success.
•Responsible for staff management, handling and banking of cash, policy implementation, various administrative duries and adherence to regulatory compliance.
•Established and natured long lasting professional connections with clients i.e follow up on clients experienced double deductions on loans and inviting prospective clients for loans according to their affordability.
•Accuarately checked loans before paying out to clients. 11/2025 - Current
South African Post Office
Finbond Mutual Bank
GotymeBank (formerly Tymebank)
•Clearly understood client's needs i.e goals, challenges and unique requirements.
•Addressed clients enquiries, resolve issues and navigated challenges to ensure smooth client interactions.
•Cross-sell and upsell relevant products and services i.e short term and long term loans offered to clients. GoTyme Bank (formerly Tymebank)
Client Brand Ambassador
• Maintaining effective customer engagement by approaching and interracting with customers in retail environments like suppermarkets and clothing stores i.e Boxer and TFG stores.
•Excel at sales and promition of GotymeBank unique products and services, guiding custmers through new account oppening, installation of apps.
•Effectively handling customer enquiries, resolve issues and ensure customer satisfaction through GotymeBank products and services.
•Thoroughly diserminate relevant information required by customers at any given time.
•Protecting customer confidential information by following POPIA act.
•Meeting of daily set target on new accounts opening and apps downloads.
•Effectively escallating kiosk issues to relevant department to ensure that customer service is not impacted nor compromised in any manner.
Reference
Nokwanele Gwanya
Branch Manager
Monica Ndabeni
Area Manager
Masibulele Zikhali
Area Manager
Language
English IsiXhosa IsiZulu
Certification
License
C1
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