Remote Client Services Representative Resume Title

LAURA JINGWA

Customer Service Representative

Maryland, USA ******.*****@*****.*** 240-***-****

PROFESSIONAL SUMMARY

Customer Service Representative with 5+ years of retail customer service, front-end support, phone support, complaint resolution, POS operations, cash handling, refunds, returns, and customer issue resolution. Experienced assisting dozens of customers per shift in fast-paced retail environments while maintaining professionalism, patience, accuracy, and a welcoming attitude. Skilled at explaining store and return policies, resolving routine concerns, reviewing customer and transaction information, and escalating complex issues to management when needed.

CORE SKILLS

Customer Service Customer Support Complaint Resolution Inbound Phone Calls Customer Inquiries Returns & Exchanges Refund Processing POS / Cash Register Operations Cash Handling Transaction Accuracy

Store Policy Support Customer Data Review Issue Escalation De-escalation Front Desk Support Retail Sales Support Product Questions Data Entry Microsoft Outlook Microsoft Teams Slack

Microsoft Word Microsoft Excel Microsoft PowerPoint Active Listening Empathy Problem Solving Team Collaboration Time Management Reliability

PROFESSIONAL EXPERIENCE

Front Desk Customer Sales Representative

Leap Pro Services Columbus, Ohio 2025 - 2026

• Assisted a high volume of customers each shift with purchases, returns, exchanges, product questions, checkout support, and store policy inquiries in a fast-paced retail environment.

• Answered incoming customer phone calls, explained store and return policies, responded to customer concerns, and transferred calls to the appropriate department or manager when needed.

• Handled customer complaints with patience and professionalism, including concerns about product quality, damaged items, refunds, exchanges, and service issues.

• Processed customer purchases, cash payments, card transactions, refunds, returns, and exchanges using POS systems while maintaining accuracy and attention to detail.

• Reviewed customer and transaction information using store systems to support service requests, resolve routine issues, and provide accurate solutions.

• Escalated complex, sensitive, or policy-exception customer concerns to supervisors or managers when additional approval or support was required.

• Praised for smiling, engaging customers, creating a positive shopping experience, supporting team members, and assisting with store recovery and after-hours cleanup.

Customer Sales Representative

TTnet Dallas, TX 2022 - 2024

• Provided front-line customer service by assisting shoppers with purchases, returns, exchanges, product questions, refund requests, and general store support.

• Responded to customer questions by phone and in person, including inquiries related to store policies, return procedures, refunds, and customer service concerns.

• Operated POS and cash register systems to process purchases, refunds, exchanges, and cash transactions accurately and according to store procedures.

• Resolved customer complaints involving merchandise quality, pricing questions, refund requests, and service concerns while maintaining a calm and respectful tone.

• Explained return and exchange policies clearly to customers and helped them understand available options based on store guidelines.

• Escalated unresolved complaints, policy exceptions, and sensitive customer concerns to supervisors or managers for additional support.

• Recognized by team members for reliability, teamwork, closing support, customer flow support, and willingness to assist with daily store operations.

Customer Service / Sales Representative

TechRepublic Cameroon 2020 - 2022

• Delivered customer service and sales support in a busy retail setting by helping customers with product information, checkout assistance, returns, exchanges, and general service needs.

• Assisted customers in person and by phone with questions related to store services, return policies, product concerns, transaction issues, and general inquiries.

• Processed payments, refunds, exchanges, and cash transactions using POS systems while following store procedures and maintaining transaction accuracy.

• Handled customer complaints professionally by listening to concerns, identifying the issue, explaining available solutions, and escalating when needed.

• Supported customers with merchandise quality concerns, return requests, refund questions, and other service needs while remaining patient and approachable.

• Maintained accurate customer and transaction information in retail systems and supported positive customer experiences during busy periods.

• Worked closely with coworkers and supervisors to support store operations, improve customer flow, and maintain a clean, organized sales floor.

EDUCATION

Bachelor of Science (Honors), Women Studies & Management University of Buea, Buea 2016

Contact this candidate