Compassionate, Teachable Customer Service Professional

Curshawna Marable

856-***-**** • ***************@*****.*** • Bridgeton, NJ

Summary

Detail-oriented professional with 18+ years of experience in administrative support and client relations across various industries. Expert in high-accuracy Data Entry and PC Skills, specializing in Remote Operations and efficient Email Correspondence to ensure seamless business workflows. Proven ability to maintain focus and productivity in home-based environments while delivering superior customer support. Work Experience

Licensed Insurance Agent January 2025 – Present

GLOBE LIFE, REMOTE

Educate clients on insurance products and coverage options using advanced Email Correspondence and virtual conferencing tools.

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Conduct risk assessments utilizing sophisticated PC Skills to determine appropriate coverage solutions while maintaining 100% data accuracy.

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Develop and maintain client relationships through Remote Operations and ongoing Administrative Support to ensure high retention rates.

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Generate new business through consistent prospecting, outreach, and professional Telemarketing techniques to meet volume targets.

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Stay current with industry regulations and product updates to maintain focus on data integrity and compliant client interactions.

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Behavioral Health Technician (BHT) August 2022 – March 2025 SEABROOK HOUSE, SEABROOK, NJ

Monitored patient safety and provided daily Administrative Support to clinical staff within a structured residential environment.

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• Assisted with patient intake and meticulous Data Entry of medical records into the facility management system. Applied de-escalation techniques and maintained focus during behavioral crises to ensure a safe environment for all residents.

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Conducted room and property checks while performing Inventory Management of patient belongings in accordance with safety protocols.

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Maintained a structured environment through professional Customer Support and strict adherence to documentation standards.

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Intake Coordinator August 2022 – March 2025

SEABROOK HOUSE, SEABROOK, NJ

Conducted client assessments and intake interviews, executing rapid Typing and Data Processing to capture essential clinical data.

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• Determined appropriate levels of care by performing detailed data analysis of clinical needs and historical records.

• Collaborated with clinical teams via Email Correspondence and digital platforms to develop precise treatment plans.

• Provided crisis intervention and Customer Support while maintaining focus on accurate real-time data entry. Maintained accurate and confidential client records in compliance with HIPAA using various PC-based database tools.

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Salon Manager / Retail & Salon Services Manager February 2015 – August 2020 ULTA BEAUTY, VINELAND, NJ

Managed daily operations and supervised a team of 9 employees while providing high-level Administrative Support for store leadership.

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Trained and mentored staff on PC Skills and Customer Support standards to improve operational performance and client retention.

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Scheduled staff and managed appointment bookings using digital scheduling software requiring fast Typing and accuracy.

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Resolved customer concerns via Email Correspondence and phone to ensure high satisfaction and maintain brand reputation.

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• Monitored Inventory Management, budgets, and sales performance through detailed data processing and reporting. Salon Stylist May 2006 – February 2015

JCPENNEY SALON, VINELAND, NJ

Delivered professional hair services while maintaining high-volume Customer Support and client interaction standards.

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Built long-term client relationships through personalized service and diligent data management of client preferences.

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Recommended products and assisted with store-wide Inventory Management to meet monthly sales and supply goals.

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Maintained sanitation and safety standards while performing administrative tasks and record-keeping for client files.

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Education

Bachelor’s Degree in Alcohol & Drug Counseling Present WILMINGTON UNIVERSITY

Certificate in Alcohol & Drug Counseling Present

ROWAN COLLEGE OF SOUTH JERSEY

Associate Degree in Science

CUMBERLAND COUNTY COLLEGE

Additional Skills

Remote Data Operations: Data Entry, Typing, Data Processing, Remote Operations, Internet Connectivity, Data Accuracy

Administrative & PC Skills: PC Skills, Administrative Support, Microsoft Office (Word, Excel, Outlook, Teams), Scheduling, Office Administration, Record Keeping Customer Support & Communication: Email Correspondence, Customer Support, Telemarketing, Relationship Building, Conflict Resolution, De-escalation Operations & Specialized Skills: Inventory Management, HIPAA Compliance, Client Intake & Assessment, Staff Training, Project Coordination

Certifications

• Life & Health Insurance License - State Licensing Board (January 2024)

• Insurance Producer License - State Licensing Board (January 2024)

• CADC (Certified Alcohol & Drug Counselor) - Certification Board (January 2023)

• CPI Certification - Crisis Prevention Institute (August 2022)

• CPR & First Aid Certified - American Red Cross (August 2022)

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