Customer Service - Logistics & Design Specialist

Mighty George Bey

Email me: ***********@*****.*** Address: Greater Accra - Ghana

LinkedIn: www.linkedin.com/in/mightybey Phone Number: +233-**-***-**** PROFESSIONAL SUMMARY

I am a customer service professional with expertise in business administration, cybersecurity, and digital design. I have interacted with several clients, and I have handled problems efficiently and established solid relationships with them in my field of work. I am also experienced in managing digital tools and platforms such as Pipedrive, Google workspace and a few others with an emphasis on user happiness and customer satisfaction.

PROFESSIONAL EXPERIENCE

Landstar Agency - Accra, Greater Accra Region, Ghana April 2026 - Present Logistics specialist/Customer Service Agent

•Assisting customers in finding reliable carriers to transport goods safely and deliver them on time.

• Coordinating shipments from pickup to final delivery to ensure smooth logistics operations.

• Maintaining clear communication with customers and carriers to provide updates and resolve issues quickly.

• Negotiating shipping rates and pricing with carriers to achieve cost-effective transport solutions.

• Tracking shipments closely and ensuring deliveries are completed according to schedule.

• Building and maintaining strong client relationships to encourage repeat business and customer satisfaction.

• Handling delivery challenges professionally by finding quick and effective solutions.

• Supporting efficient and dependable freight movement while meeting customer needs and expectations.

Nov 2023 - Present

Adjins Group Limited - Accra, Greater Accra Region, Ghana Procurement & Design Assistant

• Procured high-quality print materials tailored to client specifications (clients included WHO, GIZ, British Council).

• Fostered long-term client relationships through exceptional service and quality delivery.

• Designed responsive websites (e.g., Mygong.net, RatsonProperties.com) using WordPress and Figma.

• Translated clients’ needs into functional, visually appealing digital solutions. Aug 2023- Aug 2024

University of Ghana, Legon -

Contract Assignment - Accra Ghana

• Created brochures, social media content, and event materials, contributing to a 15% rise in social media engagement.

• Met tight deadlines while maintaining high design quality.

• Collaborated with academic staff to tailor content to target audiences. NSIA INSURANCE LIMITED - Accra Ghana Aug 2021 – Oct 2021 Business Administration Intern

• Improved operational efficiency through precise data entry and record-keeping.

• Handled daily client interactions and renewed over 75 insurance policies.

• Updated and maintained a customer database of over 1,000 entries using Microsoft Excel. Certifications & Training

Mastercard Cybersecurity virtual experience program-The Forage September 2024

• Identified phishing threats and analyzed security training gaps.

• Proposed robust cybersecurity awareness solutions. Commonwealth Bank Introduction to Cybersecurity Job Simulation October 2024

• Conducted fraud detection, incident response, and penetration testing.

• Built dashboards using Splunk for pattern analysis and risk detection. ALX Virtual assistant Completed

EDUCATION

University Of Professional Studies Accra Accra, Greater Accra August 2019 - October 2023 Bachelor of Business Administration (BBA),

SKILLS & INTERESTS

Skills: Customer Service & Relationship Management, Data Entry & Records Management, UI/UX Design (Figma, WordPress), Analytical Thinking & Problem Solving, Microsoft Office Suite & Excel, Python (basic knowledge) CRM Tools.

Languages: English, Twi

Interests: Football, Video Games, Picnics, Outdoor Activities.

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