Customer Service & Account Support Specialist

***********@*****.***

Yeral Petterson

Customer Service Representative Customer Account Specialist Back Office Support Specialist Bronx, New York +1-347-***-****

Summary

4+ years of experience in customer service, customer account support, financial transactions, and back office operations across retail, financial services, and administrative environments. My core skills include customer communication, cash handling, payment processing, account support, transaction processing, POS systems, data entry, and bilingual Spanish/English communication. One of my key strengths is supporting customers with accuracy, professionalism, and attention to detail while keeping transactions, records, and daily workflows organized. I’m seeking remote opportunities as a Customer Service Representative, Customer Account Specialist, or Back Office Support Specialist, where I can provide reliable, organized, and customer-focused support.

Work experience

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Supervised daily customer service operations while ensuring compliance with company policies and regulations. Assisted customers with check cashing, bill payments, money transfers, account-related questions, and transaction support. Managed cash handling, reconciliations, and security procedures with accuracy to help reduce errors and maintain trust. Trained and supported team members on customer service standards, transaction procedures, and issue resolution. Resolved customer inquiries and escalations professionally while maintaining efficient shift performance and service quality. PLS Check Cashers Bronx, NY 10-202*-**-****

Customer Account Specialist

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Provided excellent customer service by assisting customers with financial transactions, product questions, and service needs. Processed cash transactions accurately while maintaining attention to detail and following company procedures. Used multiple computer applications to access customer information, process transactions, and update records. Promoted company products and services to current and potential customers based on their needs. Maintained a clean, safe, and organized work environment while supporting repeat customer business. PLS Check Cashers Bronx, NY 10-202*-**-****

Customer Service Representative

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Scanned purchase orders and sent documentation to managers and supervisors for review and processing. Received and organized new orders from vendors and large companies, including UNFI and SUPERVALU. Requested refunds or corrections when orders were missing, incomplete, or not received as expected. Organized merchandise, order information, and customer items to support accurate fulfillment and workflow. Packed customer orders carefully and verified replacements when needed to maintain order accuracy. Fresh Direct New York, NY 12-202*-**-****

Back Office Support Specialist

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Assisted customers with purchases, returns, exchanges, product questions, and loyalty program information. Processed POS transactions, including credit, debit, cash, returns, refunds, and exchanges with accuracy. Maintained organized inventory, displays, and store areas to support a positive customer experience. Guided customers in finding products that matched their needs while maintaining brand service standards. Stayed updated on sales, promotions, and loyalty programs to provide accurate customer support. H&M New York, NY 03-202*-**-****

Customer Service Associate

Skills

Microsoft Office, Excel, Outlook, Microsoft Teams, Google Workspace, Gmail, Google Sheets, Google Drive, Zoom, Slack, CRM Systems, POS Systems, Payment Processing Systems, Zendesk, Freshdesk, Salesforce, HubSpot, LiveChat, RingCentral, Five9, Adobe Acrobat, DocuSign, Calendly.

Education

John Jay College of Criminal Justice New York, NY 08-2023 - Present College Coursework in Criminal Justice

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