Administrative & Logistics Operations Specialist

Syf Addams

Hesperia, CA ***** +1-760-***-**** *********@*****.***

Professional Summary

Accomplished administrative professional with 6 years of experience in office and warehouse settings, providing exceptional customer service and supporting warehouse operations. Proficient in Microsoft Office and skilled in data entry, communication, and management. Proven ability to streamline processes, improve efficiency, and lead teams to achieve high-quality results.

Work Experience

Quality and Logistics Clerk

Warehouse Services, Inc. San Bernardino, CA

April 2025 to Present

• Led all investigations into discrepancies reported by customers, from setting up counts of inventory to reporting conclusions of investigation to management for action.

• Supported all aspects of Recalls, from quarantine to disposition, helping to ensure suspect product never left the site.

• Supported all aspects of shipment and order planning for the warehouse

• Performed numerous Inventory clerical duties as needed Training Clerk

Warehouse Services, Inc. San Bernardino, CA

April 2025 to September 2025

• Facilitated the training of employees in company procedures both one-on-one and in large groups

• Kept up to date records of all trainings conducted

• Coordinated with supervisors and leads to ensure timely trainings

• Successfully completed the trainings portion of CTPAT readiness for the entire warehouse Administrative Operations Assistant

Global Printing & Packaging Riverside, CA

May 2021 to February 2025

• Spearheaded the creation of an inventory receipt process from the creation of receiving documents, to the movement of inventory into the WMS system, while communication movements of containers and shipments to relevant parties

• Managed a team in the fulfillment of orders for various large scale customers, including Staples, Amazon, and Walmart

• Served as a major point of contact for incoming traffic to the warehouse and customer calls

• Managed daily warehouse operations, including receiving, storing, and distributing inventory

• Led a team of 3 warehouse associates to ensure timely and accurate order fulfillment

• Collaborated with cross-functional teams to coordinate inbound and outbound shipments

• Implemented quality control measures to ensure accuracy of outgoing orders

• Trained new employees on proper handling, storage, and packaging techniques for various products

• Conducted regular audits of inventory levels to identify potential shortages or discrepancies

• Coordinated with suppliers to resolve any issues related to product quality or delivery delays

• Streamlined receiving process by implementing automated systems resulting in a 15% decrease in processing time

• Developed training programs for warehouse staff on equipment operation ensuring safe handling practices

• Reduced shipping errors by implementing double-check procedures during order preparation

• Maintained accurate documentation of all incoming/outgoing shipments ensuring compliance with regulatory requirements

• Developed standard operating procedures (SOPs) for various warehouse processes

• Participated in cross-functional meetings to provide insights on warehouse operations and contribute ideas for process improvements

Section Head

Communications Test Design Inc. (CTDI) Rialto, CA November 2020 to May 2021

• Organized employees and their tasks to maximize efficiency on the production line

• Trained employees in company positions, including but not limited to device pairing, testing, and packaging

• Led a team of 50 employees, providing guidance and support to ensure successful completion of projects

• Implemented effective communication strategies to foster collaboration and improve team productivity

• Resolved conflicts within the team by facilitating open dialogue and promoting a positive work environment

• Created performance metrics and tracked key indicators to evaluate individual and team performance

• Implemented a reward system to recognize top performers, boosting morale and motivation levels

• Served as a liaison between upper management and the team, effectively communicating goals, objectives, and expectations

• Identified skill gaps within the team and coordinated training sessions to enhance overall capabilities Material Handler

Communications Test Design Inc Rialto, CA

July 2019 to November 2020

• Efficiently unloaded and inspected incoming materials, ensuring accuracy and quality control

• Implemented safety protocols, resulting in zero accidents or injuries during tenure as a material handler

• Assisted in the packaging and labeling of finished products for shipment to customers

• Performed routine maintenance on material handling equipment to ensure proper functioning at all times Education

Anthropology (Bachelor of Arts degree)

California State University San Bernardino

Skills

Microsoft Word Microsoft Excel High attention to detail with a high level of accuracy and proven ability to take initiative Typing Ability to perform clerical and office support services by typing reports, filing documents, answering phones, and using office equipment Appointment scheduling Office experience Excel and PowerPoint Communication skills Clerical experience Phone etiquette Management data entry Warehouse Management Initiative Pallet Jack 10 key typing Front desk Word Word processing GIS Organizational skills CRM software Friendly demeanor Computer operation Time management Task prioritization Shipping & receiving Data Collection Windows High availability FedEx Ship Manager Internet English Attention to detail Office management Microsoft Outlook Databases Professionalism Organizational and planning skills, problem solving ability, and work management skills Microsoft Office: Outlook Materials Handling

Additional Information

Authorized to work in the US for any employer

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