Client services, Healthcare Operations & Administrative Support

DAVID SULLIVAN

Montclair, NJ 862-***-**** **********@*****.***

linkedin.com/in/davidsullivanbusinessops

HEALTHCARE ADMINISTRATION • OPERATIONS SUPPORT • CLINICAL OPERATIONS

CLIENT SERVICES • FRAUD AND RISK OPERATIONS • BENEFITS AND HR SUPPORT

PROFESSIONAL SUMMARY

Business Administrative and Customer Support professional with experience in patient scheduling, insurance verification, healthcare communications, and front-office operations across healthcare and clinical support environments. Skilled in HIPAA compliance, EMR/EHR systems, customer relations, and high-volume workflow management. Proven ability to support providers, coordinate patient care, and maintain efficient clinical operations in fast-paced healthcare settings

TECHNICAL SKILLS

Epic Aura • DocVill • Sapio LIMS • VISTA • CPRS • EMR/EHR Systems • Microsoft Office Suite Word, Excel, Outlook, PowerPoint • CRM Platforms • HIPAA Compliance • CPT/ICD Familiarity • Typing Speed 60+ WPM

PROFESSIONAL EXPERIENCE

Customer Service Representative LabCorp Raritan, NJ

Jul 2024 – Oct 2025

Managed 75–100 daily patient and provider interactions through phone, email, and ticketing systems.

Maintained HIPAA-compliant medical records and resolved laboratory-related inquiries.

Utilized Epic Aura, DocVill, and Sapio LIMS to research issues and manage documentation.

Administrative Assistant NJ TRANSIT via Atrium Staffing Maplewood, NJ

Jul 2022 – Jul 2023

Supported Benefits and HR operations through scheduling, reporting, data management, and workflow coordination.

Maintained electronic records and assisted with audits, events, and administrative projects.

Assisted members with healthcare benefits, enrollment, eligibility verification, and plan inquiries.

Processed escalation tickets, dependent updates, and benefits documentation.

Medical Support Assistant Veterans Administration Health Care Basking Ridge, NJ

Jun 2018 – Feb 2019

Coordinated patient scheduling, referrals, consultations, and clinic communications.

Verified patient eligibility and maintained confidential records utilizing VISTA and CPRS systems. Supported front-desk patient flow in a high-volume healthcare environment.

Clinical Scheduler UnitedHealth Group Elkridge, MD

Jan 2013 – Jul 2014

Remote Contract Return: Feb 2021 – Jun 2021

Scheduled healthcare service visits and coordinated communications between members and providers.

Maintained productivity and quality standards within a fast-paced clinical support environment.

ADDITIONAL EXPERIENCE

• Business Sales Representative – AT&T

• Employee Benefits Specialist – Manpower / Conduent

• Health Benefits Specialist – Northpointe Staffing / Blue Cross

• Fraud Analyst – Adecco / Bank of America

• Assistant to Office Manager – Purity Dairy

EDUCATION

Associate’s Degree in Business Administration & Management

Southern New Hampshire University Expected Bachelors 2028 GPA: 4.0

High School Diploma

Montclair High School Montclair, NJ

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