Medical Assistant with Administrative Expertise

Michelle Fernandes

** ******** ** **********, ** 02908 +1-401-***-**** *****************@*****.*** Professional Summary

Dynamic Certified Medical Assistant with 6+ years of healthcare administration experience. Adept at coordinating patient care, managing records, and ensuring HIPAA compliance. Proven expertise in front desk operations and person-centered support, fostering effective teamwork and high-quality service delivery. Committed to applying strong organizational and communication skills to enhance case management outcomes. Work Experience

Assistant Manager

Dollar General Providence, RI

May 2019 to February 2023

• Scheduled and managed employee shifts to optimize team performance and ensure adequate coverage

• Handled cash management duties including cash fund handling, bank deposits, and cash reconciliation with accuracy

• Managed inventory control by ordering products and organizing stock to maintain efficient store operations

• Implemented loss prevention strategies to safeguard assets and reduce shrinkage

• Delivered excellent customer service, resolving inquiries and fostering positive customer relations

• Led and supervised employees, promoting teamwork and productivity

• Coordinated logistics including receiving and processing incoming shipments

• Set up merchandising displays and end caps to enhance product visibility and sales Medical Assistant/Secretary

Citywide Cranston, RI

April 2014 to February 2020

• Managed front desk operations including greeting patients, scheduling appointments, and answering multi-line phone systems to ensure smooth patient flow

• Maintained accurate patient records and medical information in electronic health record systems, ensuring HIPAA compliance and confidentiality

• Assisted physicians with patient examinations by preparing exam rooms and ensuring availability of necessary supplies

• Coordinated diagnostic tests, procedures, and referrals by collaborating with healthcare professionals and insurance providers

• Verified insurance coverage and obtained pre-authorizations to facilitate billing and service delivery

• Provided administrative support including filing, organizing medical records, scanning, and faxing documents

• Administered medications under supervision and performed basic laboratory tests such as specimen collection and urine dipstick analysis

• Maintained cleanliness and organization of treatment rooms, sterilizing instruments and arranging equipment

• Collaborated with nurses and healthcare staff to facilitate seamless patient care and enhance patient satisfaction

• Followed strict protocols to maintain confidentiality and compliance with healthcare regulations

• Demonstrated ability to multitask effectively in a fast-paced medical environment while maintaining attention to detail

• Contributed to development and implementation of office policies to improve operational efficiency Elderly Caretaker

Dyersburg Nursing Facility Fall River, Massachusetts July 2011 to February 2018

• Resident caretaking

• Cooking

• Cleaning

• Providing company to residents

• Providing rides to residents

• Preforming errands for residents

Secretary/Manager

True Essence 4 Life Cranston, RI

June 2011 to February 2016

• Managed office scheduling including appointment setting and confirmation to ensure efficient workflow

• Handled money management and bank deposits with accuracy and accountability

• Answered phone calls, recorded messages, and provided professional front desk support

• Greeted customers and maintained positive guest relations to enhance client satisfaction

• Led and supervised employees, fostering a collaborative and productive work environment

• Performed filing and organized office documents to maintain orderly records

• Maintained an organized and clean office environment to support daily operations Teacher's Assistant

CCAP Head Start Cranston, Rhode Island

September 2005 to June 2011

• Childhood development practices

• Creative learning techniques

• Tactical measures to build trust and confidence

Education

Medical Assisting (College)

CCRI Providence, RI

September 2006 to October 2007

medical assistant/business (GED)

Sawyer High School Providence, RI

September 2005 to October 2007

• Award for perfect Attendance

• Award for effortlessly leading others

• Award for following all of the protocols and procedures

• Award for highest GPA (4.0) in the class

Skills

Certified Medical Assistant Medical terminology Medical scheduling Appointment scheduling Patient interaction HIPAA compliance Electronic health records Multi-line phone systems Organizational skills Microsoft Office Communication skills Leadership Team management Conflict management Attention to detail

Languages

English

American Sign Language - Fluent

Certifications and Licenses

Certified Medical Assistant

Present

Certified Medical Assistant (AAMA)

May 2006 to Present

Driver's License

Drivers license

November 2028

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