Customer Service Professional with Leadership Experience
Resume:
NANCY PARDUE CUSTOMER SERVICE
OBJECTIVE
"To provide exceptional customer service by actively listening to our customers’ needs, resolving issues promptly, and fostering positive relationships to enhance overall satisfaction and loyalty. We aim to exceed expectations in every interaction, ensuring a seamless and enjoyable experience for all customers."
CONTACT
*********@*****.***
EDUCATION
North Bullitt High School
Shepherdsville, KY
University of the Cumberlands
Bachelor’s ‘in Humane Services
Projected graduation date: May 2027
Associate in psychology (completed May 2026)
Minor in Missions and Ministry (completed December 2025)
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SKILLS
Organizational skills
Employee management
Answering Phones
Problem solving
Quick learner
Spreadsheet building
Web based communications
Leadership
Goal oriented
Friendly
Good people skills
Great listener
Multitasking
Typing
Data entry
Computer skills
Detail oriented
Loyal
Microsoft Office
Time management
Motivated
Independent worker with the ability to be team oriented
Responsible
Payroll
Benefits management
Knowledge of law enforcement regulations
Grant writing
Financial planning
Accomplishments
Incorporated 401C3
Sworn peace officer
Developed low cost spay/neuter program
Developed a new animal ordinance for the county and successfully secured its passage through the county government.
EXPERIENCE
Owner
New Beginnings Home Renovation and Property Preservation - Waddy, KY
August 2019 to Present
Oversaw the management of real estate owned (REO) properties on behalf of financial institutions, including banks and mortgage companies, by executing essential repairs to enhance property presentation for market sale. Conducted both significant and minor repairs for homeowners, consistently adhering to high standards of quality and professionalism. Facilitated meetings with homeowners to discuss and strategize potential renovations. Procured necessary supplies to complete renovation projects. Ensured that the team adhered to the established timelines promised to clients. Monitored the quality of work completed by the team and addressed any issues that arose, such as backordered materials or unforeseen challenges with the properties. Served as the general contractor for the construction of Menards stores in Kentucky. Supervised employees, with responsibilities that included hiring and termination decisions. Managed payroll and benefits, as well as all required state and federal documentation.
Pharmacy Specialist
Preferred Medical Network - Louisville, KY
February 2015 to August 2019
As a Pharmacy Specialist, I was tasked with the timely and efficient processing of prescriptions. This responsibility included securing authorizations from adjusters and nurse case managers for non-formulary medications, ensuring that all necessary approvals were obtained. My role required me to address inquiries related to pricing discrepancies and to develop solutions for various pricing challenges encountered by clients.
I entered authorizations for medications to streamline their processing and conducted thorough research to resolve issues related to processing, pricing, and other concerns affecting claimants and adjusters. As part of my daily responsibilities, I generated rejection reports to monitor and track the status of claims, identifying those that required additional processing or further authorization requests.
Additionally, I created comprehensive worksheets to aid my colleagues in researching and addressing claim rejections. I managed the setup of claims based on referrals received via email or telephone communications and liaised with pharmacies to provide essential billing information related to insurance.
When appropriate, I initiated requests for letters of medical necessity from prescribers and compiled various reports for adjusters as requested. My position necessitated responding to incoming phone calls from pharmacies, adjusters, and claimants, thereby providing essential support and assistance. Furthermore, I facilitated the establishment of accounts for claimants with mail order pharmacies, ensuring a seamless experience for all parties involved.
Animal Care Manager
Shelby County Humane Society
March 2014 to February 2015
Supervised the animal care staff, which included conducting interviews and hiring new personnel. Addressed performance issues by terminating staff members who failed to fulfill their responsibilities. Conducted daily health assessments to monitor the well-being of animals and ensured that those in need of medical attention received their prescribed medications. Managed the intake of incoming animals and maintained an accurate inventory to ensure the availability of necessary supplies. Ordered additional supplies and medications as required. Coordinated appointments and conducted follow-up calls for the spay/neuter clinic. Ensured the effective operation of daily activities by developing employee schedules and monitoring recorded work hours. Addressed emergencies as they arose, including matters concerning sick animals, staff shortages, and assisting individuals who arrived with injured domestic and wild animals. Following county rules, regulations and animal control laws.
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