Administrative Support & Reception Specialist with 15+ Years

VIVIAN NORMAN

Vivian Norman** @ gmail.com 708-***-**** *773-319-64

Receptionist/Office Administrative/Customer Service Beyond Expectation.

Administrative assistant with 15+years of experience who utilizes professional skills to provide excellent

Customer service and who is proficient in answering phone.

EXPERIENCE: National Abel Network Chicago, IL 12/11/2018-09/18/2023

Program Aide

Assisting customers, answering phones

Creating orientation folders

Review, verify resource room tickets and track numbers daily

Review collect and enter survey in survey monkey

Call center, checking voice mail, placing out-bound calls

Ma’Dear Home Services, Inc. South Holland, IL 07/2011-04/2017

Clerical Assistant

Maintained data entry for billing and new client contract services

Coordinated meetings and scheduled appointments for executive director

Presented and handled new employee forms and records

Assisted with payroll, distributing payroll checks

LaSalle Bank Corporation Chicago, IL 11/1996-04/2009

General Clerk

Filed correspondence, cards, invoices, receipts alphanumerically

Operated multi-phone line switchboard for inbound/outbound telecom

Arranged appointments and collected messages for delivery

Maintained inventory, ordered supplies as needed

Scheduled meetings /appointments for employees

Shiekinah Chapel-Summer Camp Riverdale, IL 06/2009-08/2009

Food Service Worker

Prepared daily meals for children in session camp

Cleaned and sterilized dishes and trays

Bible way Community church Chicago, IL 09/1981-04/2001

Directed Sunday

Prepared lesson plans

Education: YMCA Alliance Chicago, IL Certificate-09/2010

Harold Washington College Chicago, IL 09/2000-11/2004

Adult Continuing Education

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