Solutions-Oriented IT Project Leader and Customer Advocate

TRACY L. STONE

Saint Petersburg, FL 813-***-**** *****.*******@*****.***

Solutions-Oriented Information Technology Professional Excels at managing multiple ongoing projects, and deploying technology to build solutions for clients. Establishes collective relationships among clients, various project and constituent groups. Solid record of delivering a high volume of projects on time, on-strategy, and on-budget as part of collaborative, communicative teams. Thrives in a fast-paced, changing environment and responds with urgency and flexibility to meet frequently changing project schedules while prioritizing multiple tasks. Areas of expertise:

• Project Management • Management Status Reports

• Revenue Cycle Management • HIPPA/CMS Guidelines

• Vendor Management

• Trouble Shooting & Problem Solving

• Understating of hl7 integrations

• Electronic Health Care Records

PROFESSIONAL EXPERIENCE

Inovalon– Remote 2022-present

Partner Success Manager

Client advocate and liaison between partner and internal departments to ensure business needs are understood, met, and sustainably delivered for a long-term positive customer experience

• Produce and execute a comprehensive strategic account plan, across customer portfolios, showing current state, target future state with timeline and an underlying plan to drive adoption and outcomes leading to renewals, expansion and advocacy for each customer

• Anticipate customer needs, proactively identify risks to the customer achieving their stated goals and demonstrate influence in not only driving outcomes, but also working with internal stakeholders to mitigate risks from occurring

• Prepare and conduct regular, recurring meetings, to include quarterly business and executive business reviews, demonstrating an understanding of the customer’s goals and effectively communicating the value delivered from Inovalon’s products and service

• Successfully identify and lead renewal and growth opportunities with each customer ProVation (formerly iProcedures) – Tampa, FL 2016 -2022 Project Manager

Working in conjunction with 3rd party partner Allscripts, and hospital facilities in the U.S, Canada, Singapore, Philippines & Qatar to implement an IOS based Anesthesia software application. Communicating with hospital IT team members, Physicians, Implementation Consultants, Development and Trainers to deliver a hosted application in parallel to Allscripts surgery software. Creating complex joint project plans to coincide with multiple Allscripts projects including registration & scheduling, sunrise surgery, and upgrades related to EMR systems.

• Successfully deployed iProcedures application to hospital facility with aggressive timeline in under 3 months and have lead Anesthesiologist now acting as a referral for future iProcedures clients

• Highly focused on risk and issue managements to ensure successful project outcomes and high customer satisfaction

• Work closely with development team to implement client change requests, build timelines for version releases and deployments

• Conduct end to end Unit-functional and User Acceptance Testing with clients and vendors to ensure successful go- lives with all integration points of the iProcedures application

• Actively creating Standard Operating Procedures documentation to unify processes between iProcedures and Allscripts team members

TRACY L. STONE Page 2

813-***-**** *****.*******@*****.***

GREENWAY HEALTH (formerly Vitera Healthcare/Sage) – Tampa, FL 2010 – 2016 Project Coordinator

Oversaw the preparation, migration, deployment and implementation of assigned projects. Communicated with project stakeholders to identify resources needed and assembled project team. Interfaced with sales, operations, engineering, HL7, EDI and other functional groups to ensure projects flowed appropriately and maintained schedules to ensure maximum customer satisfaction.

• Delivered, on average, $1 million monthly in software, hardware, and professional services

• Managed 70-80 on-going projects monthly while staying on target with all deliverables and focusing on client needs

• Coordinated with Product Development and pilot clients to beta test new version releases, resulting in timely general availability releases to all customers

• Migrated 300+ clients from in house servers on old legacy products to cloud hosted SaaS solutions resulting in significant cost savings and zero maintenance

• Generated reports on projected deliverables and completed milestones to assist finance with accurate financial forecasting and revenue recognition

• Developed Standard Operating Procedures (SOP’s) related to day- to-day job functions for new hires, to streamline teams associated with mergers and acquisitions.

• Fostered customer loyalty by ensuring customers fully utilized the value of solutions and services implemented while also mitigating escalations

APPLEONE (contracted with Sage North America) – Tampa, FL 2007 – 2010 Telecom Analyst / Strategic Sourcing

Served as point of contact for multiple business vendor accounts and all telecom voice services, data circuits, and wireless devices. Maintained and evaluated telecom communication systems and software contracts for value and cost-efficiency.

• Negotiated cost-saving contracts and service level agreements (SLA’s) with telecom, maintenance, and support vendors while driving cost savings of over $1 million annually

• Strategized and deployed over 200 wireless devices to field techs with Verizon’s GPS Field Force Manager software resulting in improving employee productivity, payroll costs, job performance and service satisfaction levels

• Worked in conjunction with Business Operations team to disconnect telecom services at various offices to be closed and facilitated the telecom installation of new remote employees reducing company expenses

• Provided management with quarterly reports of employees’ telecom-related expenses improving budget forecasting

WEDU-TV PUBLIC BROADCASTING SYSTEMS (PBS) – Tampa, FL 2005 – 2007 Special Events / Corporate Communications Coordinator Managed end-to-end execution of corporate events, including logistical and tactical planning of venues, program design, promotions, guest registration, training volunteers and on-site execution. Served as a public relations liaison by providing media, press kits and print documents for advertising planned fundraisers.

• Oversaw execution of a live televised auction (soliciting, electronic categorizing, storage, and catalog descriptions) for over 600 donated items and securing over $60,000 in funds raised

• Planned live and silent auctions for annual gala event Sojourn; create auction catalog and auction direct mail campaigns to solicit donations resulting in over $80,000 funds raised

• Created and planned the first annual WEDU Be More Awards ceremony to pay tribute to the many nonprofit organizations in the Tampa Bay area culminating in community awareness and media attention for all nominees

• Coordinated special event information with staff and volunteers, as appropriate, for seamless event promotion and execution

TRACY L. STONE Page 3

813-***-**** *****.*******@*****.***

TECHNICAL SKILLS AND PROFESSIONAL DEVELOPMENT

Advanced knowledge of all Windows-based applications, SalesForce, Siebel, Oracle, Open Air, SharePoint, Quickbase, Team Approach, Trello, Microsoft Project, Smartsheet, Visio, Remedy, JIRA, Confluence, Trello and Splunk reporting.

EDUCATION

Course work towards Associates degree completed Erie Community College, Williamsville, NY

Contact this candidate