Customer Care Specialist with Call Center Experience
Resume:
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work experience
Inbound Call Agent
Spectrum • Austin, TX
September 2021 to May 2023
• I would provide basic customer support related to Charter services, including troubleshooting internet/phone issues and handling basic customer billing inquiries and payments. ...
• I would handle customer interactions professionally and efficiently.
• I would effectively address customer questions, complaints and concerns.
• I would upsell products
GC Services
GC Services • Copperas Cove, TX
October 2019 to August 2021
• I would answer inbound calls from customers.
• I would Review over the members electric bills and their usage while making any reports if needed
• I would review rates and sign them up for different programs if needed. Call Agent
Teleperformance • Killeen, TX
October 2017 to February 2019
• I would ensure every call was logged while actively listening to the renter. assist with setting reservations for enterprise also ensuring the items to bring when arrive.
• I would Educate every caller of standards for renting. Shift Leader and Cashier
Smoothie King • Harker Heights, TX
April 2016 to June 2017
• Opening the restaurant.
• Cash handling.
• Daily chores as well as maintaining accordingly to safety food handling.
• Interviews and training.
• Finance and accounting
Home Health Care Aide
Girling Health Care Inc • Granger, TX
February 2016 to April 2016
• Personal tasks, assisting with bathing, dressing, grooming, using the toilet, and eating.
• Household tasks, performing household chores,
• Transportation as needed
Meagan Woolridge
Customer Care Specialist -
************@*****.***
Jarrell, TX 76537
• Emotional support; providing companionship
• Education
Girling health inc
Girling Health Care Inc • Granger, TX
February 2016 to April 2016
• Medical care, assisting with medications, taking and recording vital signs, collecting samples, and monitoring patient's condition.
• Personal care, assisting with bathing, dressing,grooming
•
Cashier
Walmart • Taylor, TX
October 2015 to January 2016
• Ensured cleanliness and organization of different departments, and checkout areas.
• bagging items properly and restocking supplies as needed
• Cash handling
Dietary Aide
SPJST Nursing home • Taylor, TX
September 2013 to October 2015
• With being under direct supervision of the food services manager. i prepare, deliver, and provide clean cafeteria tables and dishes for the residents. i assist the cook with preparing healthy meals while maintaining good hygiene and following policies. preparing food items and assembling ready foods for trays. delivering food trays to dining room or the residents rooms.working in the kitchen and washing area.
• Sterilize equipment and clean work areas.
• Keep records of client needs and preferences and the services provided.
• Demonstrate how to clean and care for skin properly and recommend skin-care regimens. Cashier
Sonic Drive-In • Round Rock, TX
August 2011 to September 2013
• To assist each customer precisely according to their purchase. Using a professional manner.
• cash handling
Customer Care Specialist
Aegis Telecommunications/Humana • Killeen, TX
October 2010 to January 2011
Working with Humana, I educated every member via Phone with what was covered with their plan they chose. either generic brand of medication or their out of pocket costs for their prescription. Substitute Teacher
St Paul's Lutheran Preschool • Taylor, TX
May 2005 to November 2006
To temporarily replace a teacher and aid students in understanding a subject matter, as well as to provide skills required for programmed lessons and purposeful training for the classroom he/she is assigned. Education
Upper secondary education
High school or equivalent
Skills
Languages
English
Certifications
Food Safety
July 2018 to July 2019
Additional information
Core Competencies
• Monitoring
• Reading Comprehension
• Speaking
• Writing
• Science
• Mathematics
• Management of Material Resources
• Management of Personnel Resources
• Time Management
• Judgment and Decision Making
• Active Learning
• Management of Financial Resources
• Operations Analysis
• Operation and Control
• Equipment Selection
Systems Analysis Food Service Conducting sales calls Shift Lead Food service management Software troubleshooting Negotiation Active Directory Network Support Dependability Shift Supervisor Phone etiquette Telecommunication Dietary aide experience Crew Member Coachability Marketing Customer service Microsoft Office Network support Communication skills Microsoft Windows Computer Networking Childcare Customer Service Shift management Interviewing Cooking Google Docs Food preparation Cash handling Phone communication Cash register Customer support Food handling Quality control Sales Team Member Computer operation Client interaction via phone calls Software Troubleshooting Teaching Fast Food Hospitality management Key Holder Technical Support
• Equipment Maintenance
• Installation
• Operation Monitoring
• Quality Control Analysis
• Repairing
• Active Listening
• Service Orientation
• Instructing
• Persuasion
• Negotiation
• Coordination
• Social Perceptiveness
• Systems Analysis
• Critical Thinking
• Systems Evaluation
• Learning Strategies
• Complex Problem Solving
• Troubleshooting
• Programming
• Technology Design
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