Versatile Mechanical/Assembly Technician with 10+ Years
Resume:
Michael Rose
Pittsburgh, PA *****
*****************@*****.***
Professional Summary
Dedicated and reliable professional with over 10 years of hands-on experience in diverse roles, including carpentry, customer service, and electronics disassembly supervision. Proven ability to work with tools, follow technical instructions, and ensure quality and safety in all tasks. Strong mechanical aptitude demonstrated through roles involving the use of tools and machinery in construction and disassembly work. Skilled in problem-solving, team collaboration, and meeting productivity goals in fast-paced environments. Seeking to leverage transferable skills and work ethic to contribute to a mechanical position with a focus on growth and hands-on learning. Work Experience
Machine Operator/ Hand Grinder
Wabtec-Pittsburgh, PA
November 2024 to Present
Grinding Metal Springs: Use hand grinders and other tools to smooth and shape metal springs to precise specifications.
• Furnace Operation: Retrieve heated metal springs from the furnace and safely transfer them for further processing.
• Machine Operation: Operate and monitor machinery to ensure proper function and product quality.
• Quality Control: Inspect finished metal springs for defects and ensure they meet industry standards.
• Material Handling: Place metal springs in designated areas for grinding, finishing, or shipping.
• Safety & Maintenance: Follow safety protocols when handling hot materials and grinding equipment, performing routine maintenance as needed.
Assembly Technician
Innovative Controls Corporation-East Pittsburgh, PA September 2024 to Present
Assembling Step Stools: Building and assembling step stools to be installed on fire trucks, ensuring each part fits correctly.
1. Quality Control: Inspecting each assembled stool for durability and quality, making sure they meet safety and design standards.
2. Use of Tools and Equipment: Operating various hand tools, power tools, and machinery to cut, shape, and assemble parts.
3. Reading Blueprints or Schematics: Following detailed instructions or diagrams to accurately assemble the stools.
4. Material Handling: Managing materials and components required for each assembly, ensuring proper storage and usage.
5. Team Collaboration: Working alongside other technicians and engineers to troubleshoot and improve assembly processes.
Electronics Technician
UNICOR-Pittsburgh, PA
April 2022 to September 2024
• disassembling and recycling electronics such as computers, DVDs, and TVs. This could have included removing valuable components, sorting parts for proper disposal or resale, ensuring hazardous materials like batteries or mercury were handled safely, and following environmental and safety regulations during the process. It also involved the use of tools and equipment for the safe breakdown and disposal of e-waste.Implemented safety protocols for handling hazardous materials in accordance with OSHA guidelines
Customer Service Representative
DialAmerica!-Pittsburgh, PA
January 2017 to September 2018
1. Following Company Policies: Adhere to company guidelines and procedures to maintain high standards of customer service and satisfaction.
2. Handling Difficult Customers: Maintain a calm, professional demeanor when dealing with upset or challenging customers, working to de-escalate situations and find solutions. 3. Answering Customer Inquiries: Respond to customer questions and concerns via phone, email, or in- person, providing accurate and helpful information about products, services, or policies. 4. Resolving Issues: Assist customers in resolving complaints, addressing any problems or dissatisfaction, and ensuring a positive experience.
5. Processing Transactions: Handle order processing, returns, exchanges, and payments. This may include entering data into systems and maintaining accurate records. 6. Providing Product and Service Information: Offer detailed information about products and services, helping customers make informed decisions and recommending solutions based on their needs. Server
Mediterranean sea cuisine-Pittsburgh, PA
October 2017 to March 2018
1. Greeting and Seating Guests: Welcoming guests, showing them to their table, and presenting menus. 2. Taking Orders: Listening carefully to guests’ food and drink preferences, noting any dietary restrictions, and placing accurate orders with the kitchen staff. 3. Serving Food and Beverages: Delivering orders in a timely manner, ensuring that meals meet guest expectations.
4. Checking on Guests: Regularly checking in to see if guests need additional service, refills, or other requests.
5. Handling Payments: Providing accurate bills, processing payments, and ensuring customers leave with a positive experience.
6. Cleaning and Setting Tables: Clearing tables after guests leave, sanitizing, and resetting them for the next guests.
Carpenter/ Company Driver
Maxim Construction-Pittsburgh, PA
May 2016 to November 2017
• Framing and constructing structures: I worked with materials like wood, metal, and other building materials to construct frameworks for buildings, including walls, floors, and ceilings.
• Measuring and cutting: Precision was important as I measured and cut materials to fit the exact specifications of the project.
• Tool management: Part of my responsibilities included transporting company tools to and from work sites, ensuring the necessary equipment was available for daily tasks.
• Installation: I installed doors, windows, and other building components according to blueprints or project specifications.
• Repairs: I also repaired any damaged structural components when necessary, ensuring the integrity and safety of the construction work.
• Safety compliance: Following safety guidelines and maintaining a clean work environment was crucial to avoiding accidents on site.
Server
JEROME BETTIS GRILL-Pittsburgh, PA
April 2016 to July 2017
• Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
• Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
• Collaborated with kitchen staff to ensure timely delivery of food orders to customers
• Provided recommendations on menu items based on customer preferences and dietary restrictions
• Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
• Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
Server
Yokoso Japanese steak house-Pittsburgh, PA
January 2014 to September 2015
• Collaborated with team members to create a positive work environment focused on delivering excellent customer service
• Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers
• Collaborated with kitchen staff regarding special requests or dietary restrictions to ensure accurate and timely preparation of meals
• Developed strong product knowledge including ingredients used in dishes allowing me provide detailed information about menu items
• Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
• Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
Pallet Sorter/Repair Worker
Allegheny Recycle Products-Coraopolis, PA
December 2013 to February 2015
• Repaired and refurbished damaged pallets, ensuring they met quality standards for reuse
• Utilized various tools and equipment, such as hammers, saws, and nail guns, to dismantle and reconstruct pallets
• Inspected pallet components for damage or wear and replaced them as necessary to ensure structural integrity
• Followed safety protocols and guidelines while handling materials and operating equipment
• Maintained a clean work area by properly disposing of waste materials and organizing tools
• Assisted in inventory management by accurately tracking the number of repaired pallets Education
Certification in Hospitality Human Resources Management National Restaurant Association-Minersville, PA
June 2024 to August 2024
Some college in Business Management
Everest Institute-Pittsburgh-Pennsylvania Furnace, PA February 2014 to May 2015
Certified in Carpentry
NCCER-Indiana, PA
February 2012 to August 2013
GED
Indiana PA-Pittsburgh, PA
December 2010 to January 2011
Skills
• Excellent communication and interpersonal skills • Ability to connect with young people and build trust • Strong problem-solving and conflict resolution abilities • Proficient in Microsoft Office for reporting and documentation • Team player with leadership qualities • Empathy, patience, and active listening skills • Organizational skills and time management (1 year) Certifications and Licenses
OSHA 30
April 2021 to Present
This is an introductory course primarily aimed at entry-level workers. It covers basic safety and health hazards, worker rights, and employer responsibilities. Topics include fall protection, electrical safety, personal protective equipment (PPE), and hazard communication. Food Handler Certification
Hospitality Human Resources Management and Supervision June 2024 to August 2024
• Recruitment, Hiring, and Employee Onboarding
• Training and Development Programs
• Performance Appraisal Systems
• Leadership and Supervisory Skills
• Labor Relations and Legal Compliance
• Employee Engagement and Retention Strategies
• Conflict Resolution and Workplace Communication
• Diversity, Equity, and Inclusion in the Workplace Additional Information
• Passion for working with youth and making a positive difference
• Willingness to undergo any necessary training or certifications
• Strong commitment to personal and professional growth in youth counseling
• Reliable, adaptable, and eager to learn
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