Remote Data Entry Specialist

ANTHONY KAMWEYA MWANGI

PO Box ***, Nyahururu.

E-mail: *******.******@*****.***

Phone Mobile: +254-***-***-***

CUSTOMER SERVICE, BOOKKEEPING PROFESSIONAL

Offering over 4 years of experience managing areas of, customer service and accounts receivables including customer bill generation, receipt and reconciliation of customer payments, and customer account adjustments dealing with high volume/value collections with a track record of collecting complex aged debts. Experience working/supporting Kenya

Areas of Expertise and Skills

• Cash-to-Order Process Management

• Excellent communication skills, both written and verbal, with internal and external customers

• Strong computer skills. Basic understanding of MS Outlook, Word, and Excel

• Month and year-end Reconciliations

• Customer Service Management

• QuickBooks

• Auditing & Taxation

• Negotiation and Dispute resolution

• Ms. Office Suite

• Tools like-Google Sheets, slack, PayPal, stripe, Freshdesk, and wo commerce

• Excellent attention to detail and accuracy

• Experience working with inbound and outbound calls. ACADEMIC AND PROFESSIONAL BACKGROUND

Higher Diploma in Business Administration, Excel Institute of Professionals Jan 2006 - June 2008

March 2023- to date: ASAPtickets.

(Working remotely from home.)

Position: Travel Agent and Customer Care Representative Responsibilities.

• Using CMS technology to process bookings and ensure clients have accurate and complete documentation to travel.

• Operates within detailed procedures under constant/close supervision.

• Follow company procedures, guidelines, and standards in the areas of customer service, building Passenger Name Records (PNRs) and profiles, ticketing, attendance, the accuracy of work, and invoicing.

• Providing our clients, with the best travel package deals.

• Assisting clients with reservations, transfers and changes.

• Responding to client’s questions, concerns and billing inquiries with the highest degree of professionalism.

• Answering customer questions about features, benefits, pricing, and availability

• Understand the unique challenges and tremendous opportunities associated with a rapidly growing fast-paced, entrepreneurial environment, with the ability to deal with ambiguity but equally the freedom to explore and innovate.

• Manage a continuously evolving set of priorities when everything (really everything!) is important.

• Be vocal with idea generation.

Dec2013-May2022: Sempam Services.

(Working remotely from home for 3 years)

Position: Customer Service Representative

Responsibilities:

• Respond to customer's requests promptly in a professional, polite, and friendly manner

• Build and maintain business relationships with customers, ensuring actions are processed promptly and accurately

• Direct requests and unresolved issues to the designated resource through the workflow tools

• Keep records of customer interactions, transactions, inquiries, comments, and complaints

• Manage order-related administration

• Validate customer purchase orders & create internal sales orders, as required

• Keep customers up-to-date with the status of their orders

• Stakeholder Engagement:

• Establish productive vendor relations to ensure the quality of service to customers

• Communicate and coordinate with internal departments such as Training, Marketing, Business Development, Purchasing, Sales, and Product Management to effectively support the customer

• Advise customers of delivery dates and product information, Liaise with Warehouse on dispatch issues and requests

• Resolving Delivery issues

• Providing product information ie Serial numbers, weights, and dims

• Order/Stock Management

• Manage and request releasing of holds – VAT, Credit Rejection, Wrong Shipping codes, Margin holds, Promotion holds

• Finance queries and incident management/resolution with finance

• Backlog review and management (including running backlog reports)

• Managing and requesting the creation of missing promotions (SBAs)

• Daily/weekly POS checks and updates

Bookkeeper.

Responsibilities:

• Tax Management - filling of returns -VAT Accounting

• Accounts Payables and Monthly allocations of various outgoing and incoming payments

• Supporting Audit

• Payroll preparation and statutory deductions and submission compliance

• Budgeting and tracking of expenditure

• Handling of travel reimbursements and advances

• Petty cash Management- resolved any discrepancies in petty cash control account

• Downloading all stripe and Shopify information for profit and Loss.

• Passing all journal entries for both Income and Expenses.

• Recording all bank statement transactions in QuickBooks.

• Recording all daily orders to ensure they match with given invoices. Billing

Responsibilities:

• Billing (Generating Invoices for Customers)

• Pro-actively supported the process of allocating customer receipts to correct customer accounts daily

• Identify non-customer related receipts, pro-actively investigate and post to correct G/L accounts

• Liaised with a third-party document printer where specific documents must be extracted from the daily mailing process

PROFESSIONAL REFEREES

1. Ms. Wairimu Kiaritha

Customer Care Manager

Sempam Services

Telephone +254-***-******

Email: **********@*****.***

2. Martin Kingori

Credit Manager

Urbarn Fits Limited

Telephone +254-***-******

Email: **********@*****.***

Contact this candidate