Operations Leader - Multi-Unit Performance & Profitability
Resume:
Bruce Corf
Director of Operations
Haughton, LA 71037
*.****@******.***
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Professional Profile
Results-driven operations leader with a proven track record in managing multi-unit businesses, streamlining processes, and driving profitability. Experienced in overseeing P&L, optimizing team performance, and creating strategic plans to increase efficiency and revenue. Adept at motivating teams, implementing training programs, and ensuring exceptional customer experiences. Strong communicator with a hands-on leadership style and a keen eye for business development and process improvement.
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Areas of Expertise
● Multi-Unit & Team Leadership
● Strategic Planning & Budgeting
● Performance Optimization
● Process Improvement & Efficiency
● P&L Management & Cost Control
● Training & Employee Development
● Vendor & Inventory Management
● Customer Experience Enhancement
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Work History
Cajun Corral / Director of Operations
July 2021 to Present, Shreveport, LA
● Oversee daily operations, ensuring seamless execution of business strategies to enhance efficiency and customer satisfaction.
● Lead, mentor, and develop management teams to drive operational excellence and uphold company standards.
● Analyze business performance metrics to identify growth opportunities and implement process improvements.
● Manage budgets, optimize cost control strategies, and ensure profitability across all departments.
Qdoba Mexican Eats / District Manager
June 2020 to July 2021, Indianapolis, IN
● Supervised multiple corporate locations, overseeing team performance, sales strategies, and customer service standards.
● Trained and developed management teams, ensuring consistent execution of Qdoba’s hospitality and operational policies.
● Conducted financial analysis to control labor and food costs while maximizing revenue streams.
● Implemented process improvements that enhanced store efficiency and customer satisfaction.
Owner & Operator / Mainstreet Brewing Company
May 2019 to August 2020, Belleville, IL
● Managed day-to-day operations, including staffing, inventory, vendor relations, and financial planning, generating $1.7M in annual revenue.
● Created and executed strategies to improve profitability, including cost-saving initiatives that reduced labor expenses by 12% and food costs by 4%.
● Developed employee training programs, cross-training staff to improve service quality and operational flexibility.
● Lowered alcohol costs by introducing Beverage Alcohol Sellers and Servers Education and Training (BASSET) certification for employees.
● Established systems for long-term growth and expansion, setting the foundation for franchise opportunities. Director of Operations / Great Western Management
February 1999 to June 2019, Kona, HI & Colorado Springs, CO
● Managed operations for two high-volume
restaurants—Amanda’s Fonda (Full Service) and Sam Choy’s Kai Lanai (Fine Dining), with combined annual sales exceeding
$11M.
● Led teams of up to 85 employees, overseeing hiring, training, and performance management to maintain operational excellence.
● Developed and executed standardized training programs for multi-unit operations, creating efficiency across locations.
● Spearheaded menu development, operational procedures, and P&L oversight, ensuring sustainable growth and profitability.
● Centralized all phases of franchise field training, preparing new managers for success in multi-unit leadership roles. ㅡ
Education
Central Missouri State University / Missouri Western State University Coursework Completed in Drafting & Design
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