HR Professional with Strong Customer Service Skills

HR

HENRY K. ROBERTSON

*********@*****.*** 904-***-**** Orange Park, FL 32065

Desiring a position with a firm that recognizes personal expertise, commitment to professional achievement, and advancement opportunities based on performance and productivity. Hardworking and reliable Office Clerk with strong ability in customer service and professionalism. Offering punctuality, teamwork and dependability. Highly organized, proactive and punctual with team-oriented mentality. Customer Support and Assistance

Client Meetings

Community Outreach

Effective Customer Communication

Research and Facts Collecting

Computer Skills

Organizational Skills

Reliable and Trustworthy

People Skills

Work Ethic

Active Listening

Problem Resolution

Friendly, Positive Attitude

Relationship Building

Basic Math

Conflict Resolution

UF Health Shands Jacksonville

Jacksonville, FL

Food Outreach Coordinator

04/2021 - 12/2021

Served and filed documents to various courts (county, city, state, and federal levels)

Responsible for the location of all company drivers via phone communication and GPS Tracking

Data entry of client reservations, special requests, and changes of charters, flight arrivals, and departures.

Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation. Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals. Promoted integration of behavioral health care and long-term services to enhance continuity of care for clients.

Tracked data using spreadsheets to record pledges, phone calls and canvassing.

The Peninsula Jacksonville, FL

Concierge

10/2018 - 03/2021

Worked closely with guests such as celebrities or VIPs and always showed extreme professionalism and respect for personal privacy. Welcomed clients and offered to assist with setting up spa treatments and restaurant reservations.

Prepared invoices for guests, delivering to rooms on day of check-out and answering follow-up questions.

Contacted previous visitors and potential guests through emailed newsletters with information on events and happenings to build strong clientele base.

Updated front desk's concierge book to maintain most relevant visitor Summary

Skills

Experience

information.

Beacon Management, Strand Jacksonville,

FL

Concierge

10/2017 - 09/2018

Welcomed clients and offered to assist with setting up spa treatments and restaurant reservations.

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Prioritized and organized tasks to efficiently accomplish service goals. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Memorized building residents to welcome and noted unfamiliar individuals.

Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.

Worked closely with guests such as celebrities or VIPs and always showed extreme professionalism and respect for personal privacy. Barr's Transportation Jacksonville, FL

Dispatcher/Chauffeur

11/2013 - 10/2017

Transported high-value clients with professionalism and discretion. Consistently provided friendly and fast service, resulting in high number of repeat clients and referrals.

Drove town cars, buses, party vehicles and other vehicles to meet customer needs.

Completed individual and business documentation on-time and with minimal errors.

Followed safety rules to keep clean driving record with no accidents or incidents.

Farah & Farah, P.A St. Augustine, FL

Legal Clerk

11/2003 - 01/2005

Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.

Handled telephone calls, meeting plans and conference organization requirements.

Filed pleadings and paperwork with court clerk to meet strict deadlines. Provided administrative support and conducted research to assist attorneys in civil litigation preparation.

Responded to client calls and inquiries to deliver applicable information. Rogers Towers, P.A Jacksonville, FL

Office Clerk

07/2001 - 11/2003

Kept office records organized and supplies well-stocked for optimal team performance.

Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction. Maintained office supplies inventory by checking stock and ordering new supplies.

Supported office clerical functions using word processing and other software, email and office machines.

Strictly adhered to confidentiality protocol regarding client information and documents.

Delivered customer support and service experiences to promote more effective office environment.

Grubin, LLP New York, NY

Litigation Support Clerk

08/1997 - 12/2000

Answered phone to respond to questions and route callers to appropriate employee.

Greeted visitors to welcome, provide directions and offer general information.

Created and maintained filing system for accurate records management. Sorted and distributed mail to specified recipient and sent outgoing mail on behalf of business.

John Jay College of Criminal Justice New York, NY Some College (No Degree)

John Jay High School Brooklyn, New York

High School Diploma

REFERENCES ANNE-MARIE KNIGHT Executive VP of community and Diversity Affairs, UF Health Shands NICOLE JANZEN Certified Area Manager, The Peninsula at Southbank GLENN BARR Owner and CEO, BARRS TRANSPORTATION, INC. PAMELA BASS HR Administrator, ROGERS TOWERS, PA

EILEEN P. COLLINS Office Manager, SINNREICH WASSERMAN GRUBIN, LLP Bilingual skills in Spanish and some Portuguese.

Spanish:

Professional

Education and Training

References

Languages

Languages

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