Senior Data Analyst and PM Lead

Sandra Kennedy

**** ********* ****. *******, **. 30017

678-***-**** (M)

************@*****.***

WORK EXPERIENCE:

AT&T –Senior-Data Analyst Alpharetta, Ga. March. 2019- 10/01/2023

• Using Microsoft Teams, Zoom, Jira, Aprimo, SQL Server and Power BI tools daily collaborating directly with the client user community and business analysts to define and document data requirements for data integration and business intelligence applications.

• Project Manage the implementation of new processes to support dramatic increase in productivity using Agile method of tracking and support service into Power BI cloud platform.

• Using SharePoint, Excel, Office 365, Power BI, SQL Service Management Studio and Teradata migrating reports from server connections over to Snowflake cloud. Analyze data in response to new business requests.

• Serving as Power BI Admin supporting gateway connections, health of node, measuring capacity metrics, daily refresh of reports, client training, and monitoring client request to application tools.

• Test reports for quality assurance from server migration to Power BI to verify new migrated reports metrics are accurate and documented any errors. Project Managing team’s workload to ensure business requirements for new reporting are correct and on-time. AT&T Tech Ops Network Provisioning Area Mgr. Project Management Professional (PMP) Conyers, Ga. Dec. 2010- Mar. 2019

Project Managing, coaching team of 12 Managers

• Led team to oversee network provisioning for T1/T3/T45, Ethernet 1G/10G and Optical services, rehoming and moving from CNI to OTN technology upgrading equipment facility requests. o Leading team in the recovery of equipment and facility capacity by freeing stranded assets reducing past due activities, eliminating mileage charges for asset savings.

• Using daily various AT&T tracking tools: POCITS, NISE, ASR, SOTS, TIRKS, Power BI and TSNOW to keep team within KPI metrics set for team. For 2018 exceeded the goal of 98% on-time performance with 100%. o Knowledge of Layer 1-2-3 testing monitoring alarms and pinging routers.

• Support both internal and external Domestic and International customers on all pending and future forthcoming projects, attending project calls, status meetings all to support and clear roadblocks.

• Managed both contractors and full-time employees hiring, performance reviews and development.

AT&T Wholesale Billing Area Manager - PMP June 2009- Dec. 2010 Managed Billing center of thirty-seven billing representatives and six managers overseeing post billing claims.

• Coached managers leading them to resolve escalations and aiding team to successful direction. Maintained thirteen separate billing systems for all Wholesale AT&T to ensure correct billing claims and maintaining customer contracts.

• Project Managed Six Sigma teams to resolve Thrifty default biller disputes reviewing route cause analysis. January 2009-August 2010 team went from 429 disputes at $2M down to thirty open disputes at $77K, as result of leading, training and process improvements made by the team resources.

• Worked to build partnership with Legal and Sales Directors extensively for reviews of contract corrections and disputes. o Worked to assure all management and non-management employees were always within SOX compliance on all customer claims and refunds.

• Delivered training to team on all AT&T sales ordering, provisioning, and billing tools to both non- management and management on systems used by AT&T to improve teams’ performance and understanding.

AT&T Wholesale Senior Project Manager - PMP August 2000-June 2009

• Project Managed complex voice/data migrations for assigned Accounts. o Managed orders from start to finish handling voice domestic and international services for various Wireless, System Integrators and ISP customers.

• Partnered with sales teams on all call center moves and billing conversions. Various Awards

• Business Intelligence Certification 10-16-2018

• Software Defined Network Fundamentals Certification 05-19-2018

• Data Powered Operations DPO Mind Stone Certification 01-02-2018

• Big Data 01-17-2017 • TD Platform Certification 01-03-2017

• Coursea Strategic/Leadership Management Urbana University 05-2017

• Cloud Computing 11-20-2016 • API IT Sourcing 08-17-2016

• QMS Lean Bronze & Silver Belt 10-15-2015

• Agile Program/PM Technical Project Management Certification 09-21-2014

• Six Sigma Green Belt and Orange Belt Certification 09-02-2009

• Master’s Certification for Project Management PMP 08-18-2005 Graduate of Berkmar High School Lilburn, Ga. and other Technical programs.

• Strong working knowledge of Microsoft Office 365, Teams, WebEx, SharePoint, MS Project, Excel, Power BI, and PowerPoint. Various AT&T tools for ordering, provisioning, and billing. References:

Veronica Sturdevant-Rose AT&T Contact 210-***-**** Joel Morgan AT&T Contact 404-***-****

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