Facilities Administrative Leader with Quality Focus

YOLANDA MULLEN

Facility Administrator

713-***-**** ********@*****.*** Houston, United States

EMPLOYMENT HISTORY

Administrative Assistant II at Community Health

Choice

Manage the advanced administration of managed care for the VP of Medical Affairs, Chief Medical Director, Director of UM, Director of Quality and eight cross- functional teams to deliver the best for patients. Monitor office inventory, order supplies, create and process requisitions and vendor invoices, maintain calendars, schedule meetings and travel to fulfill the needs of business operations.

Create internal correspondence and PowerPoint presentations to collaborate with teams.

Manage new contract hires with the Human Resources department to ensure software/hardware is accessible and manage a Kronos Timekeeper for over 100 employees.

Office Administrator at MHI Partnership, Ltd.

Supported home builder’s project coordinators with comprehensive office administration for business operations.

Managed office equipment and scheduled preventative and reparative maintenance to maintain equipment and minimize operational disruptions.

Collaborated with cross functional teams to update electronic files. Controlled shipments and logistics to maintain a competitive advantage. Case Investigator and Quality Control Specialist at The Marker Group

Resolved quality-related issues of medical records for litigation support services company.

Monitored and investigated records to ensure products followed corporate and legal standards.

Collaborated with technical and non-technical internal clientele through consistent verbal and written communication to convey the importance of quality control concepts.

Controlled hard copy and electronic documentation to ensure the documentation of Lifecycle Methodology.

Created training procedures on quality assurance while following applicable safety and HIPPA regulations.

Identified quality problems through an analytical skill set and developed expedient solutions.

Senior Administrative Assistant/Business Segment

Liaison at UnitedHealthcare

Championed the Chief Medical Officer, Director of Clinical Nursing and Director of Clinical Quality for a national health benefits company. Managed services for providers and members, such as referrals, authorizations, and physician credentialing.

Developed workflow optimization strategies, cost control initiatives, and electronic reporting systems.

Administered accounts payable/receivables, invoicing, expense reports and travel arrangements.

Managed new hires, transfers, terminations, and telecommunications for staff.

SKILLS

Healthcare Management MS Suite Oracle XML

SUMMARY

Ambitious healthcare administrator with over three years of experience building patient care through quality

improvement initiatives. Focused on my proven ability to manage budgets, vendors, and supplies, and develop teams reach their full potential while maintaining compliance and continuous improvement toward business goals.

EDUCATION

Master's in Master of Science -

Healthcare Management

Capella University

Bachelor's in Bachelor of Science -

Business Administration/Human

Resources

Colorado Technical University

Associate's in Associate of Science

Copiah-Lincoln Community College

HTML 5 JavaScript ERP Systems SAP Documentum

Records Management Quality Management

Project Management

EXTRA-CURRICULAR ACTIVITIES

Contract Employment

Contract Employment

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