Customer Service Professional in Call Center Operations
Resume:
Elkhart, TX *****
***********.****@*****.***
Lyndsie Shafer
Objective
To obtain a position in a call center environment, utilizing my experience and furthering my career in a stable environment, with room for growth.
Experience
11/22-Current Maximus Athens, TX
Customer Service Representative
Respond to numerous phone inquiries.
Utilize standard technology, including but not limited to, telephone, email, and web browsers.
Maintain a daily electronic call log.
Complete daily timesheet.
Connect callers to leadership as needed to assist in resolving customer issues.
Maintain up to date knowledge of regulations and policies as they apply to the healthcare programs that we service.
Report problems through an online system.
Respond to telephone inquiries within a set time parameter.
Complete all assigned training as necessary to perform job duties to the best of my abilities.
11/20 – 04/21 Maximus Athens, TX
Customer Service Representative
Respond to numerous phone inquiries.
Utilize standard technology, including but not limited to, telephone, email, and web browsers.
Maintain a daily electronic call log.
Complete daily timesheet.
Connect callers to leadership as needed to assist in resolving customer issues.
Maintain up to date knowledge of regulations and policies as they apply to the healthcare programs that we service.
Report problems through an online system.
Respond to telephone inquiries within a set time parameter.
Complete all assigned training as necessary to perform job duties to the best of my abilities.
06/20 – 11/20 Manpower Corsicana, TX
Customer Service Representative - Maximus
Respond to numerous phone inquiries.
Utilize standard technology, including but not limited to, telephone, email, and web browser.
Maintain a daily electronic call log.
Complete daily timesheet.
Connect callers to leadership as needed to assist in resolving customer issues.
Maintain up to date knowledge of regulations and policies as they apply to the healthcare programs that we service.
Report problems through an online system.
Respond to telephone inquiries within a set time parameter.
Complete all assigned training as necessary to perform my job duties to the best of my abilities.
2018-2019 Schlotzsky’s Corsicana, TX
Cashier
Greet customers when entering and leaving the premsises.
Manag transactions using cash register.
Balance the cash register at the end of each shift.
Scan goods and make sure pricing and quantities are accurate.
Accept payments in cash, credit or check.
Provide change and receipts to customers, along with issuing coupons, vouchers as well as gift cards.
Process returns and refunds and resolve customer complaints in a professional manner.
Bagging and wrapping purchased goods for safe transport.
Upsell and cross-sell items when appropriate.
Education
2019 Mildred ISD Mildred, TX
High School Diploma
Skills
Excellent verbal communication skills
Active listening and great customer service skills
Professional phone etiquette
Dependable
Ability to multitask and prioritize
Excellent problem solving skills
Organizational Skills
Computer Literacy
Team Player
Self Motivated
Communication Skills
Time Management Skills
References
Aaron Tidwell 903-***-****
Justine Link 903-***-****
Haley Have 903-***-****
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