Logistics and Client Relations Specialist
Resume:
Rikki
Horvatic
(She/Her)
Rikki Horvatic
PO Box 125
San Jose, IL 62682
*****.********@*****.***
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Skills
Outstanding customer service
Organized and pays attention to detail
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Experience
Self-Employed / Homemaker
November 2018 - Present, San Jose, IL
Freelance writing, editing, proofreading
Proofreading: The Delavan Dispatch
Writing: Early Bird Books
C. H. Robinson / Account Manager
August 2017 - November 2018, Bloomington, IL
Manages and grows accounts in portfolio
Influence and monitor account metrics
Sells and negotiates day-to-day commitments of the account. Oversees successful completion of daily account operations with majority of time spent on account management functions
Provides day to day event resolution; identifies issues, seeks input from others to help determine the best course of action, and implements solutions Develops customer relationships
Understands supply chain terminology, concepts, and sector/segment expertise
Contributes to the development and management of an annual account plan and budget
C. H. Robinson / Account Coordinator
December 2015 - July 2017, Peoria, IL
Scheduling shipments
Tracking and tracing scheduled shipments and troubleshooting errors, omission and exclusions by taking corrective action to resolve issues Maintaining flow of communication regarding shipments with the broader team Building strong relationships with customers to anticipate and execute day-to- day transportation needs
Responding to customer inquiries and providing timely updates Producing daily reports from the internal tracking systems Generating and maintaining up-to-date and accurate customer records, and shipment documentation
Perform other duties and projects as assigned
Komatsu America Corp / Sr. International and Domestic Logistics Associate
June 2015 - December 2015, Peoria, IL
Processes paperwork for shipments to leave warehouse facility Setting up & scheduling carriers for varieties of shipments including breakbulk, LTL & “hot” shipments
Communicating across different teams (Customer Service, Warehouse personnel) to process shipment and/or handle issues Create and manage bills of lading for carriers
Provide customs documents for customers/forwarders/carriers on a shipment level
DHL / Ocean Export Agent
September 2013 - June 2015, Peoria, IL
Customer service representative
Customs filing
Billing and financial projects
Inland freight routing
International freight routing
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Education
Eastern Illinois University / Bachelor’s degree
Graduated December 2019, Charleston, IL
Bachelor of Arts in General Studies
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